ComplaintsforShop A Store
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
19/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a product online and I had made payment on 1 March 2022 with expected delivery stated for 13 March however as of today (19 April), i still have not received the product and have tried to contact to cancel the product multiple times via phone, email and the contact form, all of which i have received no response.Initial Complaint
18/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Dear Officer, Myself ************** living in Surrey, BC since Jan 2020. I have made my FIRST purchase (Kitchen Island Trolley Cart, Order#*****) from "shopastore.ca" online shopping portal dated 10th Dec, 2021 and after waiting for almost a month, on 10th Jan'22 I saw online portal has changed the status of my purchased product to "refunded" for which when I contacted customer support team they said it was a system glitch and Shopastore has refunded the amount in full which I should be able to see in 1-2 billing cycle. My credit card 2 billing cycle has already been passed and NO MONEY yet. In the meantime and In order to compensate Shopastore had sent me another email with an apology and a 20% discount coupon to make another purchase on which I foolishly placed SECOND order (Kitchen Island Trolley Cart, Order#*****) for the same product on 13th January'2022 and since then I'm awaiting for the delivery. In nutshell, neither I have received refunded amount NOR the product. I have sent hundreds of emails to them and they are now not responding any of the email. I send a note on ******* but no response. In total, I'm down with $1039 CAD. ******************** Pls help me get my hard earning money.Initial Complaint
13/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a desk from this online store on March 3, 2022, paid by e-transfer (there was no option to pay with a CC) never received neither the order nor thr refund, despite writing to them many times and asking for one. They won't respond to emails or phone calls, blocked me on their ** page, changed my order status to refunded, yet never paid the refund.Initial Complaint
02/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
An order was placed January 20th for a buffet and hutch storage cabinet by my 80 yr old mother. Order #*****. The order was paid by e-transfer in full (there is no other option). Ship date was 5 - 21 business days. We have left several e-mails and telephone messages with no response. E-mails have generated case numbers with no reply. My mother is moving and will no longer live at the order address after March 15, 2022.Initial Complaint
02/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 10th 2022 I ordered a ******** 360° Swivel Office Chair. I paid for premium shipping 5-10 business days. When the product didn't show up in that time frame I contacted the company and it was the only time they responded. They refunded my premium shipping fee of 9.98 to ******** which was the payment choice I used. All my installments with ******** have been fulfilled. The chair is paid in full and yet I have no item to show for it. I have tried numerous routes of communication. Email. Phone which always leads to voice-mail, I left a message. Social media, ******* and *********. No responses Other than the automated "we strive to get back to you...." My order # is ***** At this point I just want my 146.99 back to purchase a new chair for my daughter. It was a birthday gift. ****************************************************Initial Complaint
28/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased an item, asked for cancellation of item and refund. Was given an invoice for credit. Have not received refund or product Have called and emailed company many times with no response.Initial Complaint
14/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order January 4th, the item said it was in stock and gave me the option to pay extra for faster shipping. So I did, for 3-5 day shipping. The order was not being processed or shipped so after several days and no response to my messages I requested to cancel the order and get a full refund. After more time they finally responded and said they would cancel and refund in full because it wasn't actually available until the end of January. They said I would be refunded in a few hours after the email. It's been a month and they don't respond to the messaging system, they're phone line sends you to voicemail and they don't return the call, the emails bounce back half the time. I reached out on ********* after they refunded $15.00 of my $460 order, they said it was an error and they would process my full refund and email me within 24 hours. It's been over a week since then, no email and no refund. I have reached out countless times and receive no response on any platform. Half of their contact information is no longer in service. I would like my refund, it's been a month and a half and as I have no product**************************Initial Complaint
02/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered an item for xmas. Item was never delivered.and finally said they refunded my money. To date I have not received this refund and they will not respond to me.Initial Complaint
26/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Last July I purchase a coffee table from this website and since then I am trying to get some answers. My order # is XXXXX on July 15,2021 paid by my **********. At first I tried to get hold of my order and they keep saying it's on its way ( via ******** chat history and emails) after few months on November I request a refund ***************************************. First they said the will issue the refund and then they said they did issue and it's completed. I didn't receive any money in my card so I asked for email or info regarding the refund. They did not answer my DMs for a while and after couple month they just get back to me and told me again the refund is made and I should talk to my bank. I asked them to give me some basic info that I can call my bank for it. So far no result and I am tired of this game I need my money back. This business does not have a phone that someone answers. I called them few times always on VM and even I left a message no one returned a call. When I am complaining they told me you have talk to us and always chat with us. I agree that I chat but I never spoke to anyone to get some clear answers. Not sure why they don't give me refund details and receipt like other businesses when they issue a refund you get a confirmation or email with details. **************************** I just need my money back and make sure this never happens to anyone else. *************************************************** I tried to get the info and refund and nothing happened since July 2021.Initial Complaint
06/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The companies policy states any order placed will be processed within 1-3 business days. Then it will take 5-21 business days to ship. I placed an order on Nov 26, 2021 and the company started processing it on Nov 29, 2021. It is now Dec 30th 2021, and I have not received anything. I've been calling the company and leaving voice mail messages and I get no call backs. I've been sending them emails and I get no response back. I've been sending them messages on their website on their chat feature and again I get no reply back. They have already taken the money out of my account. Ive stated in my emails and messages that I want a refund and I get nothing in return. Please help
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Customer Complaints Summary
13 total complaints in the last 3 years.
0 complaints closed in the last 12 months.