ComplaintsforCanadian Tire
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
took my car 2010 dodge journey to be fixed, they changed alot of parts but never fixed the problem, if anything i got it back worse than before it went in, brake sqeak now which never happened before, and tires are still bowed out so still have problem with rear tires going badBusiness response
26/05/2023
Our team reached out to this customer in an effort to ensure their complaint was addressed. At that time, the customer stated they did not wish to move forward with any type of resolution. Based on discussions with the entire team of employees who had direct contact with this customer, the feedback in the complaint was unexpected. Although there was more work required to fix the customer's vehicle, our team had clear and transparent communication with the customer every step of the way. Based on the phone call that our service manager had with the customer, we believe this issue is now resolved.
Thank you.
Customer response
26/05/2023
Complaint: 20035819
I am rejecting this response because:
Sincerely,
******* *******Initial Complaint
19/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They put the wrong tires and the wrong size on my car. They put my tires on someone else's car. They did return my tires to me but now my tires are worn out and need to be replaced. I want them to replace them. Not only did someone else wear out my tires, the ones that they put on my car were the wrong size and could have damaged my vehicle or caused me to get into an accident. (I do have receipts but can't load them for some reason) Also, I would like it noted that this business tries to take advantage of women/people who don't know much about cars. They told me that my Bushings needed to be replaced. I had another garage look at my car and the other garage reassured and even showed me that my Bushings were fine. It's disgusting that they lied and tried to take advantage of me.
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BBB Rating & Accreditation
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Contact Information
12329 County Road 2, P.O. Box 854
Morrisburg, ON K0C 1X0
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.