16 Customer Reviews
Review from Ben L
1 star26/09/2024
I have been receiving automated phone calls for over a year, all for accounts I do not have active. They call before 7AM but fortunately my phone blocks most of the calls just leaving voicemail. The message appears to attempt to be the minimum level to comply with some debt collection act, but this is clearly a bottom of the barrel, shot in the dark, ***** ********* approach. I am seeing what options I can find, *** ******** *** ***** ****** *** ***** ********* **** *** *** ***** ***** **** **** *** **** **** ** ********** ******* ** ** ****Review from Greg C
1 star08/08/2024
Minimum 3-4 calls a day for a payment I am not responisible. Number always shows as "likely spam" and then a robot voicemailReview from Cait F
1 star23/07/2024
Gatestone & Co Contact Centres Inc has been ********* **, calling me 5 - 6 times a day with no messages left. No idea who is calling me over one monthly payment missed. I payed the entire credit card off and they still keep calling me. **** ** ***********Review from Bret N
1 star06/07/2024
A letter was sent dated June 24th. It took two weeks to get to me. That doesn't really leave much time to pay the bill. Also, do not offer an online payment method where there is none. I followed the instructions listed in the letter to pay online and it only showed me what was required to be paid but there was no option for making payment. As a collections agency, you need to do better at making it easier for people to pay, not more difficult.Review from Terri-Lynn S
1 star27/05/2024
I just tried to call to see if someone can help me and the lady *** ********* **** *** right off the bat was annoyed with me because she didn't understand my question. I just wanted help to find out why money is coming out of my account and NOT going towards my debts. Apparently she didn't have the authority to help but she was ********* **** *** snappy with me then hung up on me when I started to get frustrated. ********** ************* *** ********* ***** **** * *** ***** *** **** ****** ** *** *** *** *** ****** *** ****** ****** *********Review from Silvia W
1 star16/05/2024
I received correspondence from this company, then a person phoned me May 16, she did not identify herself, could hardly speak English, was extremely ****, and hung up on me. The matter they are contacting me about is a very old one, long done, however, these people are totally **************, I reiterate, extremely ****, and maybe that's how things are done in THEIR country, but not in Canada. It is my understanding that a collector has to have a liscense, she did not seem to have one. **** ******* ****** **** ***** ********** ********** ******** ***** * ******* ***** ***** **** *******Review from Yulande O
1 star02/05/2024
I received a collections letter in the mail on April 30th, 2024, dd. April 22nd from Gatestone. I called the company on May 5th, and was told that my file was recalled by ****, and that there ARE no details now to provide me with as the file is no longer with them. The person I spoke with, A_K_, refused to put anything in writing re. the matter, or to send me a letter to explain that my file is closed as "it has been recalled by ****". My mobile ****** provider) gave this company's number as Spam that is stated on the "Collections letter" right from the start ***** * ******* *** *******. *** ********** ********* **** ****** ** *** ****** * ******** ****** *** *** ** *** ******** ** *** *** ** ****** *** ******** ********* ************ ***** *** ***** **** ** *** ********* ************ ** ***** ******** **** ** ***** *** ** **** ********** **** ** ******* ***** ** ***** ********* ********* and violating time lines of their own internal policies? .*********Review from Shabana S
1 star30/04/2024
This company associated with *** bank and that bank blocked my progress and didn't pay for my banking ideas, they used since 2017.... They ********* on the phone to pay bills and not conveying customer message to company.....Review from Jianxiang Z
1 star24/01/2024
This company did not verify the information and put a collection on my credit report. I have contact ******* *****, and credit bureaus. They are all contacting GS collection on my behalf now. But until now, they told me no response from GS collection. **** ******* ** * *****
Gatestone & Co Inc Response
06/02/2024
Thank you for contacting Gatestone and informing us about your experience. A reasonable investigation reveals that on January 31, 2024, the account was noted as "Credited due to fraud"; so, it was "closed/returned" to ******CAN. Be advised that the negative impact has been removed from the consumer/* **** credit report; henceforth, you/** **** will receive no further communication from Gatestone regarding this account. We certainly apologize for the inconvenience caused and trust this is the information you are seeking. We confirm that ******Gatestone has acted appropriately, pursuant to the FCRA/CDSSA. Thank you again. If you need further information, please contact ******CAN directly. Sincerely, Gatestone.
Review from M. N.
2 stars06/09/2023
***** ******* I agreed to a settlement on my overdue account. They sent the settlement via Canada Post and it expired the same day it arrives. I called in and was told oh well too bad, now you pay the whole balance. I now get **** phone calls, sarcasm, and told I broke a promise to pay. **** **** ***** ** ****** ***** * **** *** *** ****************** *****Gatestone & Co Inc Response
07/10/2023
Thank you for contacting Gatestone regarding a settlement offer you agreed to accept and to settle-in-full/SIF. Nevertheless, it appears that though the settlement offer is advantageous, it was not suitable (or opportune); hence there was no payment satisfying the debt.
Nevertheless, your complaint is taken seriously and the reason behind your complaint is addressed to prevent similar complaints in the future. Be advised that your creditor has invoked specified remedies regarding your situation. We advise that you keep current with your creditor.
Please expect a settlement offer in the mail; however, please call in to verify the details. Once again, thank you for sharing your experience; sincere apologies; and we look forward to hearing from you soon.
After investigating this consumer complaint, it is Gatestone position that no improper action was taken regarding this account. The Agency considers this complaint resolved in the best interest of all impacted or affected.
If you have any further questions regarding this complaint, please contact Gatestone directly.
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