Business ProfileforDodds Garage Door Systems Inc

I hired Dodds to replace the rear door in my garage, to install weatherstripping, aluminum capping on the frame of the front and rear doors, and an aluminum bottom retainer with rubber for the front door. When the technician (Zaza Z.) came over to complete the installation on the appointed day, he started by asking me how to install the capping. Zaza spent 8 hours in my garage. His work was unsatisfactory. - Weatherstripping was not finished; - For some reason the keypad was installed too high, which made it difficult to use; - Zaza damaged one of the wooden beams; - The screws used by Zaza to install the bottom retainer with rubber were longer than necessary and ended up sticking out on the other side. His work caused cracks on an expensive custom-made wooden door. That door was not new, but he could avoid causing additional damage. I’ve asked him why he used such long screws. He told me he had only that length. When I pointed out all the mistakes, Zaza yelled at me and my wife and called us “****** clients that he had never met before”. And he left with a proud look. Right after he left, the garage door refused to close. I don’t know if it was a mere coincidence that the mechanism broke down after Zaza completed the work in the garage, or if Zaza had damaged it. On the next day after my email, a project manager from Dodds head office came to inspect the work. He had to acknowledge that I have every reason to be unhappy with the quality. A day later, Dodds sent a professional master technician. He managed to fix almost all the problems caused by Zaza (except for the holes in the front door that remained after replacing the long screws, and height level of the keypad). So, generally speaking, *** *** **** **** ****** *** **** ** **** ** *** **** ** *** **** ** *** *** ** *** **** ** ***** *** **** ***** *** get a written detailed quote with itemized prices.