ComplaintsforDriveTest
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
24/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had booked an online security guard test and when I opened my computer to take the test on the provided proctoring system, the screen was black I sat and waited to get my documents verified as per instructions until I got a message saying I was marked a no show and could not take the exam that I paid $39.55 for.Business response
07/12/2023
Hello,
Your concerns were forwarded to our attention, via the BBB.
We are sorry to hear of your experience using the booking system and regret this inconvenience this has caused you. We will be reaching out to you, via the email address that you have provided in your BBB concern, to initiate a refund.
Thank you for bringing this matter to our attention.
Sincerely,Ontario Security Testing
Customer response
08/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********
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Customer Complaints Summary
39 total complaints in the last 3 years.
14 complaints closed in the last 12 months.