166 Customer Reviews
Review from Benjamin B
2 stars16/11/2024
At first * ******* ** *** * **** asking for a picture of my social security card. It took ages to get!!! I had to call the international *** to get them to release it after sitting in a wearhouse for 5 days. But I do gotta say I got it 2 days and it works like a charm.Review from Shuntel C
1 star15/10/2024
I was told I was approved for 2500 and as soon as they got my bank account info they said they could not approve my account. *** ********
MDG Response
28/10/2024
Thank you for your feedback. The process following the initial pre-qualification involves verification steps that may, in some cases, affect the final decision. Please be assured that we take great care in handling all information to ensure accuracy and security. We appreciate your understanding.Review from Robert W
1 star09/10/2024
I have nothing to say I paid for 48 hour shipping. It was sent on the fourth. It is now the ninth and I still haven’t received it.MDG Response
16/10/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you’ve experienced with the delivery. Our team has been in communication with you to resolve this matter and ensure that everything is addressed to your satisfaction. If there is anything else we can do to assist, please don’t hesitate to let us know!Review from Justin H
1 star03/10/2024
I set up the biweekly payments. It took 3 payments for them to finally ship my product. So roughly a month. They had to “verify my checking account”, I verified all the charges they came out of account and it wasn’t enough. I had to screen shot my statement that showed the payments come out, on that same screenshot It also had to show my account balance, and account number. * ******** ******* *** *** ******** ** ** I am a first time purchaser. I am trying to check the tracking but every time I do it shows nothing for what day I’m going to receive my shipment. Just says it shipped. It is stating that if I don’t recieve it by 10/26/24 then to get ahold of them. Let’s just say, order your goods somewhere else. **** ******* ** *** * **** ******* ** ***** *****MDG Response
18/10/2024
Thank you for sharing your experience with us. We appreciate your patience during the verification process, which helps ensure your account details are accurate. We can confirm that your order was delivered within the expected timeframe. If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help, and thank you for choosing MDG.Review from April V
2 stars25/09/2024
I received 1 of my items. But the gazebo never made it to me yet. I'm going to Texas for 6 months and I'm leaving at end of September. Not happy!.MDG Response
04/10/2024
Thank you for your feedback, and we apologize for any inconvenience you've experienced. Our records indicate that you have been in contact with our Customer Care team who provided estimates regarding your order, and we confirmed that your item has been delivered. If you need any further assistance, please don’t hesitate to reach out to us.Review from Robin E
3 stars24/09/2024
Not happy this time was on back order and then when I got my purchase one was damaged and trying to get help to fix my problem is geting me know we're. And I buy alot with mdg. Not happyMDG Response
04/10/2024
Thank you for your feedback. We apologize for any difficulties you’ve had in getting assistance. We want to ensure your concerns are resolved promptly - a member of our team will be reaching out to gather more details and assist you in resolving this matter. We appreciate your patience and look forward to addressing your concerns.Review from MARLA E
1 star21/09/2024
The services is horrible they don’t give the correct information ask to speak to managers and get told that the above heads don’t speak to customers I regret having purchase from this companyMDG Response
04/10/2024
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have experienced. Our goal is to provide accurate information and support to all our customers. Our records indicate that our Customer Care team has been actively working to assist you. If there are any outstanding issues, please let us know how we can help further. We appreciate your patience during this time.
Sincerely,Review from Dhelle M
1 star08/09/2024
I don't received the item yet, very slow shipping , i have no idea where is my item, seems like the origin from Canada maybe USA, *** ** ****** *** ***** ****** **** ******. Im working i have no idea when is the delivery .. might not be I'm at work during the delivery. If you have an idea let me know where my item *** you don't have a good feed back . I wish you don't take money from.my accounts until the item **** received.. not good.. check my item what is the status..MDG Response
27/09/2024
Thank you for your feedback. We're sorry to hear about your concerns regarding shipping. According to our records, your item was delivered within the estimated timeframe provided. We understand how important timely delivery is, especially with a busy schedule, and we appreciate your patience. If you need any further information about your order, please reach out to our Customer Care team at ###-###-####, and we’ll be happy to assist you.Review from Daniel D
3 stars06/09/2024
Item is exactly what I'm looking for...I love it. Although shipping process was ridiculously long **** ******* ***** **** * *** ** *** ** **** ****** **** * **** ** *** ** **. From Start of the order to delivery was just about 3 weeks. They really need to improve the shipping,. Or at least give the consumer an option to choose *****. ***** **** ******MDG Response
27/09/2024
Thank you for your feedback! We're glad to hear you love the item. We apologize for the delay in shipping and appreciate your patience. We continuously work to improve our shipping process and will take your suggestion regarding shipping options into consideration. Thank you for your support!Review from Doris S
3 stars05/09/2024
I've paid thus company off I feel they is still taking money from me in little lump sum * **** * ***** *** ***MDG Response
10/09/2024
Thank you for reaching out. We attempted to contact you to address your concerns but were unable to reach you. Please feel free to call us back at your convenience, or let us know the best time to reach you.
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