Business ProfileforAluminum Warehouse Ltd.

RUDE OWNER / INCONSISTENT ORDER SPECIFICATION QUESTIONS RESULTING IN UNMATCHED WINDOWS I ordered 2 picture windows a month apart. Both times I went to the store and answered all questions re what I wanted. UNFORTUNATELY I DID NOT HAVE THE SAME ORDER TAKER FOR BOTH WINDOWS NOR WAS I SHOWN A SAMPLE OF WHAT I WAS ORDERING AND THIS IS THE ROOT OF THE PROBLEM. Specifically, after installation of the second window (close to the first) I noticed a drastic difference in window style. The first window, on the exterior, had a wide (roughly 2" sculpted) border around the glass (later on I learned that this was called a SASH) and the second window had none. They were not even close to matching!I called the store and was told that there was nothing they could do but offer me a 10% discount (supposedly their profit margin) on a new window. The person I talked to also said that it was 50% their fault and 50% mine.... like really when you obviously missed a key question (DO I WANT A SASH OR NO SASH) when taking the order?I next spoke to the owner who was rude and arrogant, yelling at me (I did NOT raise my voice), telling me that it was 100% my fault for not knowing what to order (I HAD NEVER ORDERED A WINDOW BEFORE IN MY LIFE!) and that I should have told them of my first order. How about having your order takers ask the SAME SPECIFICATION QUESTIONS for each order and SHOWING THE CUSTOMER AND EXAMPLE of what they are ordering to ensure consistency? YOUR ORDER TAKER MADE A SIGNIFICANT MISTAKE (IN NOT ASKING IF I WANTED A SASH OR NOT) WHICH YOU ARE NOT WILLING TO ADMIT TO!The owner also commented that I had asked for a free replacement (I had NOT) and that HE KNEW WHO I WAS (said in a threatening voice). This was absolutely bizarre because call display would have shown my name and number and he knew the orders! He then ranted on about being in small claims court (no idea where this came from as I had made no mention of this) before banging down the phone.