Customer ReviewsforOttawa Honda

The ****************** may be in need of some sensitivity/diversity training to gain some self-awareness while working in customer service.

Horrible attitude at the service department. I had an appointment and when I went to drop my vehicle, this young girl with an attitude in the service department told me that I would have to leave the car there for a few days. They were backlogged and apparently it takes them days to order a part and get it. I was not offered any rental cars either. So I had to come back without getting the repairs done.They don't have any portal to file a complaint. I can see why this business is not BBB accredited.

I have had two bad experiences at this dealership, one from the new vehicle department and one from the pre-owned. On the new side they installed thousands of dollars of over-priced accessories on the vehicle and did not include the price for them in the for sale ad nor on the car card at the dealership. It was only when we came down to the total cost did they ad $3,000 for the accessories. Ottawa Honda seems to install accessories regularly and charge accordingly rather than asking the customer if they wish to purchase any accessories. I have been in touch with ***** regarding the ad with the incorrect total price on the vehicle as the final price listed should be ALL charges except for tax and licensing and this was not the case here. If anyone else has had this issue I recommend you contact ***** as well.On March 29, 2023, on the pre-owned side, like similar other comments on ******* they advised new tires would be put on the vehicle and instead of a name brand they installed the cheapest chinese made tires so they could maximize their profit. No word of any warranty, tread mileage limit or anything else. The salesman would not budge on their price as they said they had to put $3,000 into the vehicle. The 4 tires cost approx. $600 incl. tax plus they changed a hydraulic hinge on the tailgate door and the front struts which necessitated an alignment. Doesn't sound like $3,000 worth of work to me. The rear brake rotors are also heavily rusted but apparently they passed the Ottawa Honda safety. When discussed with the manager he said the car was used, this is what you get. After paying $22,000 for the vehicle I expect better service and parts than we received. If you are buying a vehicle from Ottawa Honda I would review the prices in details and ask what kind of parts they are going to install prior to finalizing any deal. I will never deal with them again as there are plenty of Honda dealers with better service in Ottawa. See ****** Review for remainder.