ComplaintsforInfinity Home Inspection Services

• Initial Complaint

  17/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired this company to do a pre and post retrofit inspection of my house as part of the greener homes grants from the federal government. Mr. *******, completed the post retrofit inspection on 3 Jan 2024 and is supposed to write a report based on that and upload it to the greener homes website. He emailed me on 22 January as follows “ As you know, the Enbridge HER+ Program has stopped accepting new program entrants. We were not able to get your file through the Enbridge submission process before the system closed Thursday. This means you will be required to contact Greener Homes via your portal and AP file number. Let them know your follow up audit has been done, and is being processed. Your rebates are not affected and your file is ready to submit to Greener Homes. Please let Greener Homes know as soon as possible, and let us know. We will then submit your file. Thank you for your consideration.” I called greener homes and they indicated there is no requirement to inform them that the audit is done and a report forthcoming, the file status was already noted as awaiting report. Since then, Mr. ******* has not submitted the report, does not respond to emails, nor return calls. I do know that the fund for the program is running low on money and if Mr ******* doesn’t upload the final report, I may lose out on about $5k worth of grants.

  

  Business response

  04/03/2024

  The program has the problem of being too popular. The teams across the board are small and we are over-run with customer requests. Customers are not aware that money is allocated to each participant; the program is closing early because there is no guarantee that funds would support all the new participants. Existing participants have funds allocated to their file; it will be drawn upon when the rebate claim application is submitted. This customers file has been submitted; there are efforts being made to have the file recognized in the Enbridge program, which will allocated higher fund values. At this time the client has all the information that I have, and I am now working on files that need processing. Adding administrative resources for future programs is strongly suggested towards the program administrators.

  Customer response

  06/03/2024

  
  Complaint: 21308988
  
  I am rejecting this response because: I do not yet have proof that the file has been submitted to NRCan. I acknowledge that it may take up to three weeks for the file to show once uploaded but can't close the complaint until it is confirmed.
  
  Sincerely,
  ***** ********
  

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