ComplaintsforCPOS Inc.

• Initial Complaint

  17/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Cpos told me I would not have to make no payment for 1 month of service. Within the first month they never got me online with the *** system and couldn't even get my companies name correct on their system. With our the companies correct name I could not sync with the online system which was through ******* who was the ones licensed through. I emailed say please stop and cancel. I was told they would do an investigation. I immediately called and said I don't need an investigation please put a stop or a pause. I was told they would. I got charged. I was told there customer service did not tell me the actual truth, which was you don't get Bill at the start of the month but you get billed at end of the month. So technically I did have first month free. I said please cancel immediately and refund me. I told them you have not even set up the system and I have not used the system. They said I see that you have not and we can get you on a plan that will hold your plan for $5 a month and then we will apply a $5 discount which will make it free till we resolve this issue. I went back and looked at my account while still send emails and they are investigating there was another charge. This is a continuous process with this company. I can not resolve this issue and the only response is they are doing an investigation.

  

  Business response

  20/09/2024

  September 20th, 2024
  Good morning,
  
  Please consider this letter as an acknowledgment of and response to the above-referenced Better Business Bureau (BBB) ******************************** Regions, ******, request for assistance, received by CPOS Inc. regarding cancellation and refund. CPOS Inc., a wholly owned Canadian subsidiary, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, enabling them to accept various types of payment cards for the goods and services they offer.

  Following the completion of our investigation, CPOS has decided to issue a refund of $143.51 to the client for the charges processed on September 4th. This decision was made because the client contacted us on August 20th to request a halt to these charges. On August 29th, we offered a bundle downgrade, which the client accepted. However, due to changes implemented in our system, this update was not reflected in our CRM, resulting in the client being charged the original amount of $143.51 on September 4th.

  Additionally, CPOS has decided to waive the 90-day notice period and the restocking fee outlined in our cancellation policy, in consideration of the inconvenience caused to the client.

  This information was communicated to the client via email on September 17th, followed by a phone call on September 18th. During the call, the client confirmed receipt of the email and accepted our proposed solution. A refund of $143.51 was processed on September 18th. On the same day, both accounts, ********** and **********, were closed, and an empty box with a return shipping label was dispatched to the client to facilitate the return of the terminal and finalize the closure process. Closure case number ****** will remain open until the payment terminal is returned, which constitutes the final step of the process.
  
  Sincerely,
  CPOS INC
  

  
  

  Customer response

  24/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  19/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 13, 2022 I spoke with ***** ****** who works for CPOS and was told about all of these great things that he could offer me if I used his payment services. He had told me that he would not charge me a cancellation fee and I could cancel at any time if I did not like the card reader machine. I agreed to try it out. When I first received the machine I was not able to use it because it did not have wifi. I called about 4 times to get a SIMS card so that the machine could be used. I still to this day have not received the card. I called and explained that the machine is not worth it and since I cannot use it without wifi that I no longer was interested in having it. I was assured by ***** that this would be no problem. I tried to get in contact with him a number of times and was not successful. I then found out that ***** was let go from his position at CPOS. I spoke with someone else and they said that they do not understand why ***** would make this deal with me and I had to continue to pay for the device. I am now getting bills in the mail for the device which they are saying I have to pay almost $3000 for and then return it after paying that money. CPOS has been no help and the customer service representatives never get back to me when I call or email. Their business practices are very poor and they try to deceive people, and when they get called out they choose to fire their employees that made the error instead of just fixing the errors that were made. I have reached out to CPOS many times and every time I am told that they would get back to me but do not and then when I asked to speak with a supervisor there are never any available. I was deceived by their employee and agreed to something under false pretenses.

  

  Business response

  23/08/2023

  
  Please allow this letter to serve as an acknowledgement of and response to the above referenced Better Business Bureau (BBB) of Ontario, Canada request for assistance received by CPOS Inc. regarding refunds not rendered. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.
  
  Our review of the said complaint was profoundly investigated (explains this delayed response) and resulted in a determination that CPOS Inc. has well proceeded over and beyond the assistance power that it has.
  In response to the clients complaint below you will find a history of events that counteracts what the client has provided to the BBB
  Per their original agreement there was no request for a SIM card to be sent to the merchant nor was the merchant billed for sim card fees.
  History of the accounts per tickets:
  May 23 2022 - Per application the ******* **** terminal was ordered as a wifi terminal per signed application.
  ******** completed install with the client (*****) No mention from the merchant advising they needed a sim card
  Mar 2023 - ****** called to cancel the account
  Mar 10 2023 - ****** ******* (relation to Merchant) called to close the account informed him that he could cancel anytime. Merchant wants to cancel because he feels like the fees associated with processing were not properly explained to him when he signed up. Also, he is directing his energy to a different venture and would not use the terminal as often. ****** claims he was being billed for a Sim card but there is no sim card being charged on either account. <--this statement contradicts what the merchant advised the BBB as to the reason for their complaint of being billed for Sim card fees and not having a sim card.
  Mar 21 2023 - **** reached out to ****** and ****** to break down the billing and advising that they were not billed a sim card and we have no records of the client ASKING for a sim card as the application CLEARLY stated the terminal was set up as a wifi terminal (ref ticket ***** Where ******** installed the terminal as a WIFI terminal and the client did not ask about a sim card) **** clearly informs the client that we can cancel the processing account but that the client would still be responsible for the Lease for the terminal. ****** requested to go ahead with the cancellation
  Email from **** (Retention Manager, CPOS) to the merchant email:
  To:*******f**********************
  Hi ****** and ****** – 
  Thank you for taking my call today. I understand the Lease with ***** will remain open and billing, please call them directly to see what options they have for return or buy out.   ***** leasing can be reached at   ************
  Regarding the Processing portion of the account, I am sending it to our team to assist in the Closure - Please be reminded we will be sending a formal Closure Form to be signed by ****** to this email on file, please ensure she gives it attention, 
  Please keep me posted ****** - we are happy at CPOS to honor the ****** promo pricing at any time, as well we can re open the account to make use of your leased equipment as well, 
  April 2023 - ****** called to cancel the lease of the ******* **** terminal and stop the lease payments. She is quoted in saying sales rep ***** ****** said she could cancel at anytime
  April 19 2023 - ****** called to cancel the lease of the ******* **** terminal and stop the lease payments. She is quoted in saying sales rep ***** ****** said she could cancel at any time (the processing account was cancelled without cancellation fee. There are no records from ***** to the client that indicates the merchant can cancel at any time). ******* (CS rep) conferenced the client with ***** leasing who informed ****** that the lease she signed clearly states it is non cancellable. (Ref ticket 52677 **** already explained to the client that the lease was non cancellable)
  April 21 2023 - The client was informed we cannot and do not cancel leases.
   
  The complaining merchant was NOT charged NOR entered lease agreement with CPOS but through CPOS with a third parties lender. 
   
  We must firmly end this matter that CPOS Inc. has done everything in power and resulted in getting the merchant processing issues resolved but this became a matter third parties agreements. In addition, the merchant has committed to a binding processing contract with CPOS Inc. which is a written agreement between both parties that is legally enforceable. 
   
  Thank you for the opportunity to address your concerns and bring this matter to a conclusion for all. If you have any additional concerns, please contact us directly at * *** *** ****
  
  
  
  
  

• Initial Complaint

  29/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After giving them all my info...ID, banking, Bills, they deleted all my profiles and stopped talking to me. Business was never done. I saw them on a facebook ad and they called me from a number that was someones cell. I'm worried its a scam to grab your info.

  

  Business response

  08/06/2023

  Good day,
  
  Please allow this letter to serve as an acknowledgement of and response to the above referenced ****** ******** ****** (***) of Ontario, Canada request for assistance received by CPOS Inc. regarding identity confirmation. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.
  
  Our review of the said complaint was profoundly investigated (explains this delayed response) and resulted in a determination that CPOS Inc. has well proceeded over and beyond the assistance power that it has. The complaining merchant below:
  
  
  ***  ****** *********** **** ***** **** ****** *** 
  
  Sales Rep from our sales team reached out to this merchant May 29 2023 to sell and possibly onboard the merchant with our processor ******. Application was signed and submitted to us on May 29 2023.
  
  CPOS boarding team received a message from our processor ****** on May 29 2023.
  
  Unable to properly validate the Business, please provide: - Copy of photo ID of the Owner (Drivers lisence or other valid doc – NOT Healthcare - Articles of incorporation “with ownership details” - Pictures with business signage of the business / Truck - Processing statement for the last 3 months. These were never received. Therefore was a straight account denial and info destruction from our processor.
  
  
  See further notes from CPOS investigations:
  
  Sole Prop business
  POE of Owner supplied health card
  POE of business was a Hydro bill with a po box address. ****** (The bank and processor) and CPOS (merchant services provider) have been working together to resolve the issue and address the account opening refusal. CPOS has NO control when it come to fraudulent activities involved as the financial institutions and law enforcement agencies are involved and they have the last say unfortunately. CPOS has exhausted all it has with the processor and at this time it will be up to them with a final decision which we have been told will come by months end. We ask the merchant to be in contact with ****** and review status with them as we at CPOS have no other resources available for remedy.
  
  We must firmly end this matter that CPOS Inc. has done everything in power and resulted in getting the merchant processing issues resolved but this became a matter of crime. In addition, the merchant has committed to a binding contract with CPOS Inc. which is a written agreement between both parties that is legally enforceable.
  
  Thank you for the opportunity to address your concerns and bring this matter to a conclusion for all. If you have any additional concerns, please contact us directly at * *** *** ****
  Sincerely,

• Initial Complaint

  03/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company signed me up with there credit card processing terminal and a converge terminal. We had 2 months in a row where they withdrew more money than they were supposed to due to fraudulent charges. Its been 3 months since they took 1500 dollars out of my account for transaction fees when the total for fees was 112 dollars they keep avoiding me and say they are waiting on ******. ****** has stated both to me and cpos that they are not in charge of the refund due to fraud. Does it really take 3 months to get me my money back?

  

  Business response

  15/05/2023

  May, 15, 2023

  Good morning,
  
  Please allow this letter to serve as an acknowledgement of and response to the above referenced ****** ******** ****** (**** of Ontario, Canada request for assistance received by CPOS Inc. regarding refunds not rendered. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.
  
  Our review of the said complaint was profoundly investigated (explains this delayed response) and resulted in a determination that CPOS Inc. has well proceeded over and beyond the assistance power that it has. The complaining merchant was charged Authorization fees due to fraudulent cyber activities he has been going through under his account. ****** (The bank and processor) and CPOS (merchant services provider) have been working together to resolve the issue and address the billing that occurred on the merchant's account. CPOS has NO control when it come to fraudulent activities as the financial institutions and law enforcement agencies are involved and they have the last say unfortunately. CPOS has exhausted all it has with the processor and at this time it will be up to them with a final decision which we have been told will come by months end. We ask the merchant to be in contact with ****** and review status with them as we at CPOS have no other resources available for remedy.
  
  We must firmly end this matter that CPOS Inc. has done everything in power and resulted in getting the merchant processing issues resolved but this became a matter of crime. In addition, the merchant has committed to a binding contract with CPOS Inc. which is a written agreement between both parties that is legally enforceable.
  Thank you for the opportunity to address your concerns and bring this matter to a conclusion for all. If you have any additional concerns, please contact us directly at * *** *** ****
  
  Sincerely,
  
  CPOS Executive V.P response team.

  
  

  Customer response

  15/05/2023

  
  Complaint: 20015600
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  CPOS Has stated they are working with ******. I have mailed documents from ****** stating that they are not responsible for this refund. We have been on 3 ways calls with ****** and cpos stating that ****** will not refund the fraudulent fees and thay it needs to come from cpos. I have the documentation and am filing a civil suit against cpos for the 1500 and overdrafts and damages done to my company due to this

• Initial Complaint

  30/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After signing up with CPOS on 11/28, I have yet to receive any support what so ever on getting the terminal fully setup. I have reached out multiple times via phone & email and have yet to get anywhere. On 12/21 I contacted ***** from ******* informing him that I couldn't get any help. He then included me in an email to the CPOS support team, which still hasn't been replied to. I've called multiple times requesting help just to get told either someone would reach back out to me or the team that I needed to speak to was out of office until sometime after the new year. After not hearing from anyone still, I called in once again requesting an address to return the terminal to and for my account to be closed. The guy I spoke to informed me for the first time that I was I was in a contract & would be charged to close the account. After refusing buying out of a contract that I've never been informed of, I was told that he would have his management team contact me within the next two days. Days later after still not hearing from anyone I sent an email on 1/17 requesting the same info (address to return the terminal to and for the account to be closed). Still no response... This company is super fast and helpful when it comes to signing someone up, but when it comes to support after you sign the dotted lines.. Good Luck! There are posts DAILY on social media from others experiencing the same situation I am. I have patiently stuck to my end of the deal for quite some time now. CPOS has failed on their behalf. Due to their lack of support, I had no other option than going a different route for processing so their services are no longer needed. I'm requesting, once again, my account to be closed and any debits from our account to be refunded in a timely manner.

  

  Business response

  23/02/2023

  Good afternoon,

  
  Please allow this letter to serve as an acknowledgement of and response to the above referenced ****** ******** ****** ***** ** *******, Canada request for assistance received by CPOS Inc. regarding support of installations not rendered. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.
  
  Our review of the said complaint was profoundly investigated (explains this delayed response) and resulted in a determination that CPOS Inc. has well proceeded over and beyond the concierge services policies and procedures. The following proofs of our database and per our Sr. management investigations will explain in full.
  Please find our data of investigations and notes below:
  ****  ********** ******** **** *** ********** ********** // Both Mids were boarded: Nov 28, 2022
  

  DBA:  ******** ******* * *****
  
  Contact Name: **** ********
  
  Ticket Database History below:
  
  44382 - Concierge install ticket created Dec 1 2022
  - Dec 1 Concierge installs called **** +*********** at 6:04 pm call lasted 1:19 Concierge installs   could not reach **** and the call was disconnected.
  - Dec 1 Concierge installs emailed **** at 6:05pm to advise they tried to call but could not get through and asked when the best time would be to call back.
  - Dec 1 Concierge installs emailed **** CPOS Welcome email which consisted of the ******** Login credentials and *** credentials with inform on online payments portal and PCI
  - Dec 2 Concierge installs tried to call **** no answer
  - Dec 5 Concierge installs tried to call **** call was abruptly cut
  - Dec 7 Concierge installs tried to call **** and was given his cell number
  - Dec 7 Concierge Installs tried to call **** but he schedules Dec 8, 2023, 10 am 
  - Dec 8 Concierge Installs tried to call **** but schedule Dec 12 PM - 11 AM CST
  - Dec 8 Concierge Installs tried to call at 1:31pm to **** no answer   
  - Dec 8 CS took a call from **** ******** back asking to complete install 
  - Dec 9 Concierge Installs called **** and instructed him on how to install ******** with the credentials to the ****** Portal. Concierge installs showed the merchant how to use the Newland N910 as a standalone terminal for now since the integration was not available at the time.
  - Dec 19 **** emailed CPOS CS to get assistance setting for their Newland N910 terminal with the ****** Application on his phone. 
  - Dc 21 **** called CS to get assistance with setting up the Newland N910 terminal with ****** gift cards. CS rep advised Concierge Installations will call back the client.
  - Dec 21 Concierge Installs spoke to ****'s wife who confirmed install scheduling 3rd January
  - Dec 23 Sales rep ***** reached out to Concierge requesting assistance to complete ******** install
  - Dec 23 **** emailed Concierge requesting assistance with completing the install for the Terminal Newland N910 and ******** set up (Concierge did not call **** prior to this email because they already scheduled a install call for Jan 3 2023 as instructed on Dec 21)
  - Dec 23 **** called concierge installs to get assistance with the ****** install. Concierge advised **** that the person handling this is on vacation right now but did not give a timeframe of when they would return 
  - Dec 28 **** called and spoke to CS rep again requesting assistance in setting up both the terminal and ******** side of ******. CS advised Concierge will call the client back asap.
  - Dec 29 Concierge Installs tried to call the client and was told **** was unavailable
  - Jan 17 **** emailed CS to cancel his services due to what he feels was lack of support from CPOS (claims there was no follow up from CPOS) Above accounting shows that CPOS Concierge installs has attempted to call back on many occasions
  
  - Feb 9, 2023, Concierge services installs confirmed Terminal MID 8040815832 (Newland 910) was actively processing 48100 
  (See attached sales monitoring screenshot of $2,201.51 USD funds/Sales)
  
  
  We must firmly end this matter that CPOS Inc. has done everything in power and resulted in getting the merchant processing. In addition, the merchant has committed to a binding contract with CPOS Inc. which is a written agreement between both parties that is legally enforceable.
  
  Thank you for the opportunity to address your concerns and bring this matter to a conclusion for all. If you have any additional concerns, please contact us directly at * *** *** ****
  
  Sincerely,
  
  CPOS Executive V.P response team.

  
  

• Initial Complaint

  10/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This has been going on since April when I completed a call request on the website. The day after they called me to set up service I emailed and called to cancel as I had to return to work early from maternity leave. The terminal had not yet even been sent out. I was told shouldn't be an issue. 20+ phone calls and emails later and I'm being continuously charged $23 monthly for a service I canceled prior to even commencing. I've requester a return label many times and have just received one that I was able to use. It has been shipped back and the company has now stopped replying to my emails, voice mails and all calls are direct to voice-mail when I attempt to call again. I want a refund of all payments they stole from my account as well as all bank charges caused due to this theft on their part as well as the hours upon hours of time, and frustration they've caused me.

  

  Business response

  10/08/2022

  Hello,

  
  Please allow this letter to serve as an acknowledgement of and response to the above referenced ****** ******** ****** ***** ** ******** ****** request for assistance received by CPOS Inc. regarding an account setup. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.
  
  Our review of the said complaint and resulted in the need of A) Your DBA (Name of business) with us, B) Your MID number (Merchant ID no.)? This will allow us to further initiate an investigation and come to a conclusion for you. 
  
  We apologize for the inconvenience caused by these circumstances. Thank you for the opportunity to address your concerns and bring these matters to a conclusion. If you have any additional concerns, please contact us directly at 1 888 489 8769 any time (24/7) and someone will assist at all times. Please also be aware that all calls as well as communications with CPOS are reordered for training purposes and security reasons.
  
  Sincerely,

  
  CPOS Executive V.P office response team

  Customer response

  11/08/2022

  My business name would be ******* ****** ******** *** I have no clue because I should have never of had the account created since I canceled less than 24 hours after speaking with **** ****. I was never provided with any of this information that I'm aware of. My phone number is ************* ******* ** **** ******* * ********* ***** *** ******. I'm sure you'll be able to locate the dozens of calls and emails I've sent your company begging for you guys to refund the money you continue to steal from me.

  

  Business response

  12/08/2022

  Good day,

  Thank you for your assistance with identification. After review and investigation of your file we have the following information.
  We have finally received the terminal back from the client today looks like – dated courier 2022-08-12. I believe that this was all about not having received back the terminal.
  
  I can confirm the account is closed. Billing on the account from Elavon side started back in May 2022. Per recorded ticket tracking reviewed there seems to have been a struggle and miscommunication or other between CPOS CS representatives and the client on getting the proper Serial number for terminal return.  Additionally, the client could not use the initial call tag because FedEx does not arrive to her address …per recordings.
  
  
  Legal Charges to client:
  
  Elavon - May 2022 - $23.00
  Elavon - June 2022 - $23.00
  Elavon - July 2022 - $23.00
  CPOS INC - July 20, 2022, $22.60
  
  In good faith CPOS has agreed to credit back the charges totalling a refund of $91.60. Please allow 3-4 weeks processing time for the same.

  
  We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.

  
  Warm Regards,
  

• Initial Complaint

  28/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Same problem than all your previous complains. I received a text, on my business phone, same message. **** from CPOS is trying to give me free payment terminal, I have never contacted them for this type of product/service and I do not know how come they have my business phone number. I have blocked the phone number who is ************** in Belleville although the CPOS company seems to be in Ottawa.

  

  Business response

  08/04/2022

  Hello,

  Please allow this letter to serve as an acknowledgement of and response to the above referenced ****** ******** ****** (***) of Ontario, Canada request for assistance received by CPOS Inc. regarding unwanted phone contact. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.
  
  Our review of the said complaint was investigated and resulted in a determination that it is a third parties marketing tool that has been providing this contact info inadvertently to our sales team campaigns auto dialer listing. …This was a part of our cold call sales outreach program. This person (you) has been placed on DND (Do Not Disturb) and will not be contacted again.
  
  We apologize for the inconvenience caused by these circumstances. Thank you for the opportunity to address your concerns and bring these matters to a conclusion. If you have any additional concerns, please contact us directly at * *** *** ****
  
  Sincerely,
  
  CPOS Executive V.P response team

• Initial Complaint

  10/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've been a CPOS/Elavon customer for around 5+ years. Their merchant services were adequate but nothing special. However after numerous years of using their services we decided to switch to another company because their customer service was extremely lacking. Their terminals would constantly bug out and we would request new ones, with the new ones coming with missing pin pads and then more requests needed be made to send the missing pin pads. They even sent me an empty box once, passive aggression perhaps? Regardless when we called them in to cancel our services in January and they were quick to respond and made us feel like they understood the situation. However after receiving their form and filling it out to their loyalty manger (****** *****) we heard no response from them. So we assumed our services were terminated after sending back all their equipment and the formal notice. However in February we were still billed which I assumed was normal to finish all outstanding fees. Then March rolled around and we were still charged $3xx.xx for services we did not use nor want. We've tried contacting their phone line, the level 1 service staff would just forward our issues to the managers (******, again). We even tried contacting ****** directly with ZERO response. At this point they're just stealing our money, and there's nobody taking liability. Will escalate this with my bank since it seems they're not willing to help us at all. Crooks.

  

  Business response

  11/03/2022

  Good day Mr. ***** ****,
  
  Thank you for taking the time to communicate to us why our product and/or service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. 
  
  After my investigation of your files with us I have found the following: (Incl. of reordered voice calls and tickets files)

  
  As per ticket ***** *** ******* ********** it indicates this account was closed Jan. 2022. Final billing occurred for Jan 2022. There were NO further charges on this account.
  
  ********** * ****** ****** We have only received the request to close this account as of March 2, 2022. below are my notes regarding the fees you have indicated were charged.
  
  
  INT FEE11770237 MSP” for $213.10 <-- this is not a Elavon nor a CPOS change. Are you processing with another Company? 
  
  ELAVON MRCH SVC MSP” for $61.20 <-- This fee is for MID 8037836148.  As of March 2022, we have closed the account and deactivated any further billing on this account. 
  
  MONTHLY FEE 11770237 MSP for $59.83. <-- this is NOT an Elavon nor a CPOS charge. Are you processing with another Company??
  
  8037836148 Pho Mi 99 Heartland - Closed March 10 2022
  8026730542 Pho Mi 99 Vietnamese Restaurant - July 5 2019
  8030048816 Pho Mi 99 Heartland - Closed Aug 21 2021
  8029972554 Pho Mi 99 - July 5 2019
  8039365732 Pho Mi 99 Heartland - Jan 21, 2022
  
  
  It's my goal to assist in any way possible when a problem occurs. Unfortunately, with this complaint I do not see anything we can do more for you then what was done already from CPOS.
  
  I sincerely apologize for the inconvenience theses issues may have caused you.

  Sincerely,

  Legal complaints specialist

  Per: CPOS Inc.

   

• Initial Complaint

  10/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I asked this company in any way, to stop spamming my business phone number but they just don’t care and every time you contact them they will say the same thing (oh I am sorry it’s some system error)

  

  Business response

  18/02/2022

   

  Please allow this letter to serve as an acknowledgement of and response to the above referenced Better Business Bureau (BBB) of Ontario, Canada request for assistance received by CPOS Inc. regarding unwanted phone contact. CPOS Inc., a wholly owned subsidiary Canadian corporation, provides payment card transaction processing services to businesses that contract with CPOS Inc. for processing services, allowing the businesses to accept various types of payment cards for the goods and services sold by the business.

  
  On February 10, 2022, the above referenced account complaint was received via email by the BBB. Our review of the said complaint was investigated and resulted in a determination that a third parties marketing tool has been providing this contact info inadvertently to our sales team campaigns listing. …This was a part of our cold call sales outreach program. This person has been placed on DND (Do Not Disturb) and will not be contacted again.

  
  We apologize for the inconvenience caused by these circumstances. Thank you for the opportunity to address your concerns and bring these matters to a conclusion. If you have any additional concerns, please contact us directly at *** *** **** **** *****

  
  Sincerely,

  
  CPOS Executive V.P response team

  Customer response

  18/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: it's not the first time they do that and if I wouldn't complaint the wouldn’t even reply to me. Other thing is that it’s not acceptable that you send cold text messages with no opt out option or any option to stop it without getting frustrated from this so much and need a to take a more serious actions to stop it. 
  I want a 300$ reparations for this bad experience, or I am going to escalate this complaint to the The Financial Consumer Agency.

  it’s not acceptable that you somehow respond to my request to stop spam bombing me only after I start to escalate my complaint, and ignoring me beforehand.

   

  
  
  
  
  **** *******

• Initial Complaint

  10/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I cancelled my account with CPOS as of November 1, 2021 due to their unethical sales practices. However, beginning on December 1, 2021 there have been unauthorized debits from my bank account initiated by CPOS for terminal rental fees. The terminal was returned to them and received by CPOS on October 25, 2021 (see attached confirmation from Fedex). As of January 7, 2022 there have been two debits from my bank account totaling $82.88: December 1, 2021 for $41.44 and January 4, 2022 for $41.44. I contacted CPOS on January 4, 2022 regarding this, at which time they promised a resolution within 1-2 business days. It has now been 3 business days and I have not received any further communication.

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