1 Customer Reviews
Review from Gail K
1 star07/08/2024
On July 16, 2024, I contacted Carleton Security Systems to add another contact person to my list. Quite by accident, I contacted the service company that used to have the service contract with Carleton Security and was told that my home hadnt been monitored for some time despite the fact that I had never been contacted to have my system serviced and that they continued to withdraw the monthly payment from my account. The company that now has the contract with Carleton Security Systems confirmed that my system has not been monitored since October 2, 2023. I immediately sent an email to Carleton Security Systems to terminate any further business dealings and to ask that they return the 10 months of payments they collected for a service the knew they werent providing. A service man called the following morning to suggest that he could come to look at my system but I explained that I could not continue to do business with a company that was either incompetent or unworthy of the trust I had placed in them to provide the service they were charging me for. If I had not called to make a change to my contact list, I would still be paying for a service they werent providing. I have heard nothing from this company and have yet to be compensated for the money they took from my account under false pretences.
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