ComplaintsforOttawa Sneaker
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
23/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased shoes from 'ottawasneaker.com' on July 20, 2024, for $155 USD. Initially, I only received a confirmation email and no further updates. After several days with no response to my inquiries, I filed a dispute with ******* After 4-5 days, they provided shipping details. I received the shoes on August 9, 2024, but they were counterfeit and of poor quality. I attempted to return them as allowed on their website, but when I changed my ****** dispute to a counterfeit claim, ****** instructed me to create a shipping label and provide tracking details for return shipping to an address in *******, associated with 'Summer *********** Ltd.'FedEx required the sellers contact number for the return, which I do not have. ****** could not disclose this information and advised me to contact the seller. However, my emails to 'ottawasneaker.com' and the email provided by ****** have gone unanswered. With the ****** dispute closing in 2 days, I am concerned about not receiving a refund due to the seller's lack of response. This website is clearly a scam that sells fake products while displaying the images of branded shoes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.