ComplaintsforDel Mastro RV Centre
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Complaint Details
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Initial Complaint
19/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
While in the midst of financing a camping trailer from the said company. Adituide with **** and *** changed when I decline their $4500 extended warranty. They were pushing the fact that this warranty was a must. Then their financial rate change multiple times each getting higher. He had me sign a zero percent financing agreement and zero cost of borrowing. (Which I believe was safe being zero) Then said the computer is kicking it back at a higher rate we need a person to review it. We will work it out Monday. On Monday he said I would need a co-signer and then offer me the highest interest rate yet, now is 11.+% I said forget the hole thing give me my deposit back. I have great credit and felt this was a lie. I feel this business is guaging me ever since I declined their extended warranty. After asking for money back he said I got you the best deal yet no need to walk away. I can't do business with these people After getting the run around for more $ out of me. I feel if I purchased this trailer it would be set up for me to fail. The signing of the zero percent agreement was Sunday March 10 my emails since then were ignored except one **** replied I agreed to buy this trailer. I emailed everyday since with no response. They are holding $1000.00 deposit. Even though the advertised price said no money down.Customer response
02/04/2024
My complaint I filed with the *** has been resolved thank you for your help in this matter I very much appreciate it.
Del Mastro RV sales had returned my deposit after you made contact with them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.