ComplaintsforAllsteel Food Equipment LTD
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Complaint Details
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Initial Complaint
21/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: Oct 21st 2022 Total amount of money paid: 15,781.50 My Business: Restaurant. I ordered customizeed 2 station wok and noodle pot. I have received them, amd just tested wok today. Since the wok is turbo one, it has motor and fan. But the sound is too loud to communicate in the kitchen. It is harmful to human health. Even annoying in the dinning area. Also the overal quality is mesh ( all welding parts are not done properly). So I recorded the video about the sound, and emailed and sent text, but they said it is just normal and since the invoice says no return, they cannot refund it. They never showed me full video or picture after they made it. Now I asked them comimg to Calgary and fix it or refund it, but no answered. It make my restaurant opening delayed. Please help me for this situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.