ComplaintsforBMO Bank of Montreal
Bank
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
18/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ref: acct ending in **** About 3 years ago it came to my attention that someone used my personal credit profile to obtain credit in my name without my permission not knowledge. It took almost two years cleaning my name. Early of October 2023 I received an offer for a **** card from BMO. I responded and accepted it. I than got a call from “Investigation unit at BMO from ********** ******* at ***********************. Ref ***************. She asked for my Notice of assessment 2022, my DL and a Utility bill. She reviewed and verified me and told me she is approving my card and that I will be receiving it in 10 days. Once I do to walk into a BMO branch and activate my card. 8 days later I got the card and went to a BMO branch. They couldn’t activate my card because of an old block due to the fraud I experienced 3 yrs ago. We called fraud department and they too tried to remove the block. They gave me a number to call *************** No one to talk to at this number. Asking me to leave a message. I left a message and to no avail. No one responds no one call back. **** ** ********** *** * ********* ** **** ***** Please fix my card and remove my block as I am new to BMOInitial Complaint
06/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Bank on Montreal A new bank account was set up, and instead of signing me up on the $5/month overdraft protection, I was charged $5 for every single overdraft transaction. Over the span of 3 months, I should have been charged $15, but instead $710. Upon visiting the bank, they confirmed they had no documentation showing I had committed to either plan, and refused to accept my word that I did not sign up for the $5/transaction. Because of this they agreed to refund me only a portion ($250) of the fees and stated that I would be responsible for the rest, refusing to give me a fill refund (minus the $5 monthly fee I should have only been charged for)Initial Complaint
27/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I opened a bank account with BMO in October 2020. The representative, ******** ********, I was meeting with wrote my last name wrong on all the paperwork. I mentioned to her that the last name '******' was wrong, it was spelled '******' on the paperwork, and she said to just sign it and that they were just papers but that she would fix it in the system. Shortly after, I noticed that when I would send or receive e-transfer my last name was still spelled wrong. I went back to her, and several times after, and she said that in her system my name was spelled right and to not worry about it, yet I continued to see that my last name was spelled wrong on BMO documents. This issue has been ongoing for 3 years. On September 21, 2023, ******* (my mother) went to my home branch ** *** ****** ** ** ********** ** to ask for an appointment with an advisor to have this issue fixed. ******* ***** **** ******** *** *** ********* ** *** **** **** ******* *** ****** *** ***** **** *** *** *** ********** **** ******* *** ******* ******* **** ************* ******* ******* ** *** ********* *** **** ********* **** ******** *** ******* ***** ***** ************* ******** told ******* that I, ******, had to go to the branch and do make an appointment myself to fix the spelling of my last name *** ******** **** ******** **** *** ***** ** * ******** ****** *** ******* ** ****** ******* ***** ******** *** **** ****** *** *** ******** *** *** ********. I have gone several times to fix the problem with ******** and nothing has been done for the last 3 years.Initial Complaint
27/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like to make a complaint about my case in BMO bank. On September 4th, I deposited 2000 dollars cash by ATM of BMO ** ***** ***** ******* However, just 800 dollars was into my account. I reported this issue immediately to ATM customer service and they said that they would return my money back in 10-15 business days. On September 5th, I called the ATM customer service again to ask how was my case going. They promised me that they would speed up and return my money 1200 dollars back in 5 business days. On September 12th, I called the ATM customer service again since I haven’t received my money, but they said my case was still in investigation and let me go to the branch of BMO for help. Later, I called BMO customer service and was given the same reply. On September 13th, I went to the branch to ask the update. They told me that the ATM machine was not in charge of them and they didn’t know when my case could be solved. On September 18th, I went to the branch again to ask the update and was given the same answer as the last time. On September 20th, I went to the branch again but also no update. I called the BMO customer service again and the manager promised I could get my money back on September 22th. On September 22th, I still haven’t received my money back. I went to the branch again and they told me they couldn’t return my money since the case was still in investigation. I called the ATM customer service and BMO customer service again and again, but they always let me wait and didn’t try to solve the problem and was not willing to return my money back. Thanks so much for your prompt help in advance.Initial Complaint
22/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***** ********** ******* * ********* **** * ****** **** **** **** ******* **** ** ********** **** * *** ******* * **** **** My bank has informed me that it is not possible to discuss paying off my credit card by electronic communication. Please confirm if this is true, because I acknowledge I have a balance owing but I would prefer to discuss a payment plan by means other than just talking over the phone.Initial Complaint
19/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have a BMO account that is being debited because I don't have any money on my card. I've been unemployed for the majority of this year. They are charging me a charge for being overdrawn. I haven't used my card in months, and despite the fact that my balance is $0, they continue to charge me. I have not deposited any funds into the account, but they continue to charge me for it. I want to close the account, but they insist on paying costs over which I have no influence. I'd like to address this problem.Initial Complaint
07/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reached out to dispute for a charge to my USD credit card from a merchant for an unauthorized amount. I have a few valid charges on my credit card from the same merchant, for which I'm not disputing. I'm disputing the amount of a charge for which I was never informed I would be charged. The agent/representative I engaged with **** ** ******** ** ** ********** ******** ** *** ******** ***** ****** *** ********* *** ******* *** ********* sided with the merchant and insisted it was a valid charge, when I clearly stated multiple times that I never authorized a charged in that amount. There are other valid charges, but that one is not one of them.Initial Complaint
18/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Respected Sir/Madam, This is ******* ***** I use BMO World Elite ****** **** for everything. I spent almost over $50K a year on this card. Recently I use this card to Book a Car Rental for our trip to Switzerland. We didn't get the Car Rental that we were supposed to booked by this Company Named ********* My credit card was charged for $691.42 on July 17th under the merchant named ************ ****. Now I am trying to get the refund from the company but they are not replying to any of my email request. When I called BMO ****** ****'s Dispute Department to Help me and dispute the charge I was been denied any help even after providing all the supporting documents. I really hoped that I would get a Help from my Credit Card Provider but it is very unfortunate that they ***** **** ** ** ******** *** denied help completly. * ****** ***** ** *** **** **** *** ** **** **** *** *** * ** ***** ****** ** *** ** ***** **** ** **** **** **** ** *** ****** ******** ******** * ****** ***** **** ** ** ** ******** ***** ** **** *** ***** ****** ** * ***** *** **** *********** ****** ** **** **** ** ********Initial Complaint
14/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been added to an email list erroneously and ******* nonstop (sometimes several times per hour!). They used the address *******************, and I never put a dot in my email address when signing up for services. Also, I don't live in Montreal nor do I have any economic interest there. When I try to unsubscribe via their website (following the link in their email), I get a notice saying "sorry we can't do that -- call customer service." Then I called customer service and they said I had to go to a branch in person. **** ** ****** ** * ** *** ****** ** ******** ****** **** ** *** *** ** ***** ***** All I want is for my information to be deleted from their list and never to be contacted by them again. ** ***** ** **** ** **** *********** *** ************* ******* **** ********* ***** ***** ******** ** ***** ********Initial Complaint
04/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had sent post dated cheques to be deposited and the cheques were posted to the accounts prior to the date on the cheques the cause was fees I have to pay *** *** ***** ** ******* ** ** ****** ********** I will like the fees of $140 to be paid or reverse because of the returned cheques I’ve never had this problem before I have always written post dated cheques in the past!
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Customer Complaints Summary
140 total complaints in the last 3 years.
54 complaints closed in the last 12 months.