ComplaintsforRosewood Design & Build Inc
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Complaint Details
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Initial Complaint
09/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife and I purchased a home from Rosewood Design & Build and closed on the property in February 2021. As the home was a major renovation, as part of the agreement of purchase and sale the builder provided a home Warranty (not covered by Tarion) which covers numerous problems that may arise. Since moving in we have had non-stop issues with the home and the builder has failed to meet his obligations of the Warranty. The issues we have faced include; 1. Animals in the walls 2. Skylight not properly secured to the roof. 3. Leak in the roof 4. Mold in the primary bedroom 5. Frozen kitchen pipes 6. Burst pipe in the primary bathroom 7. Additional leak in the primary bathroom due to poorly insulated flooring causing tiles to break resulting in water penetrating the building envelope. 8. Wall / electrical / trim / painting not repaired in the primary bedroom from mold problem 9. Wall / trim / painting / not repaired in the basement from attempting to resolve the frozen pipe in the kitchen 11. Insulation problems in the rear of the house 12. Walls not repaired in the basement from attempting to resolve the insulation problems in the house. Currently, we still have an active leak in the primary bathroom, exterior of the house soffit and insulation exposed, and walls in our primary bedroom and walls in the basement not fixed according to the Warranty with Rosewood Design & Build. We also have insulation concerns throughout the house as we have had 3 water related issues as a direct result of poor insulation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.