Customer ReviewsforJust Golf Stuff

Dec 14, 2023, I placed a order for a $99.99 ****** jacket. I received it on Dec 22 and it was damaged. Theres a cut down the front that had to have been there before the box was taped and sent. I contacted their customer service through the link on the website. I was told they were “getting in touch with the vendor to start the return process”. I went ahead and ordered a replacement, as it was supposed to be a christmas gift and I fully expected for my return/refund to be handled like their website states. I did receive that order successfully - but still no refund or further progress from the original order. As of today, 1/27/24, I have emailed probably 10-12 times and always gotten what appears to be a copy and paste standard, probably automated, reply with the same message I received the first time - always from an employee named “Rachel”. I have called multiple times. Two weeks ago, she assured me and gave me her word it would be handled in the next couple days and she would send me a return label. It wasnt. Yesterday, 1/26, I called and spoke to an employee who was making it obvious she didn’t want to give me her name. She gave me the usual story - blaming it on “the vendor” (someone other than justgolfstuff) - but then told me the vendor had decided to give me a $100 credit and I could keep the jacket. The jacket is damaged, I dont want it. And per their return/refund guidelines on their website, I am rightfully entitled to a refundand they are supposed to provide me with shipping label. One question she couldn’t answer is how and why “the vendor”, a different company than justgolfstuff, would be issuing me a $100 credit for justgolfstuff. shouldnt the credit be for “the vendor’s” company? if its a credit for JGS, then obviously JGS is the one issuing it. I told the employee I didnt want a credit, i didnt want to keep the coat and that I want a refund like their website says im entitled to. **** *** ***** **** ************** *** ***** 

Placed an order 10+ days ago, and still has not been shipped. ***** **** *** **************** They assign a tracking # right away, ******* there return/refund policy indicates no refunds after tracking # has been assigned. Nobody answers the phone, and you get auto generated emails saying the same thing when you email them. My order was for $200+. ** *** ** * ** ********* **** **** ****** **** ***** **** *** ****** ** *** ** ******** **** ************

They charged me for an item that wasn’t included in the shipment . I contacted live chat and was told the item was sold out and was an oversight somehow that their sku wasn’t updated . I agreed to take the item in a different colour and they would contact the vendor and have it shipped . It’s been 10 days and nothing . I have contacted customer support numerous times and no response . No item and they took my money ! ********

Have to agree with **** ** Received wrong goods and still haven't replied to my request for exchange. Charged over $200 and will not reply to emails or receive telephone calls. **** **** ********** ****** ******* ** *****

Customer service after the purchase is Nonexistant. I got the wrong size and I have been trying to connect for over a week now. The initial message through their returns process gives a request recieved email and a reference number but there is no further follow up. ** *** *** **** **** ****** *** *** **** ******** *** **** *** ******* ******** ** ***** ***** ** ** ** ******** ** **** **** ******** ********