ComplaintsforRewardOps.com

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they put a charge ($429.4) to my credit card on Aug24th, 2022, I try to send email to them throught their website Contact Us section twice to ask what is that charge but never got their response, this why the reason I only file the compliant now.

  Business response

  05/01/2024

  ** *******

  We have contacted member directly and resolved the issue. Member said he was confused with some email but it's all good now. Member thanked us for the follow up and requested to drop this case.

  Thanks,

  Arslan

  RewardOps Support

• Initial Complaint

  08/12/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  December 6 & December 8, 2023 Tried to redeem ******** reward points on the RewardOps website and each time the transactions were immediately cancelled within a matter of 20 seconds to 1 hour, which subsequently locked our account. Calling the customer service line continues to be an exercise in frustration, resulting in being ping ponged between departments, line disconnections and absolutely no resolution. Looking at online forums and websites makes it clear that this has been an ongoing issue with RewardOps since they took over administration of the ******** rewards. We have hundreds of thousands points to redeem, which is equivalent to thousands of dollars worth of rewards. We want, and expect, this to be remedied immediately. Order Nos. **********, **********, **********, **********, **********, **********, **********, **********, **********, **********

  Business response

  20/12/2023

  Hi ******,

  We have reached out to the member directly and resolved their issue. Member was explained why their account was froze and what steps they can take in future to avoid any inconvenience. Member was satisfied and happy with the outcome.
  
  Thanks,
  Arslan
  RewardOps Support

  Customer response

  22/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  

  The issue has not been resolved.
  
  Rewards Op- "We have reached out to the member directly and resolved their issue."
  A representative called and had me do another order to redeem my points while on the phone with them. The order was placed on Dec 20 @ 12:55pm and has since been pending. The order said it could take up to 48 hours to go through. It is now passed the 48 hour window. I was assured by the representative that they would call back the next morning (Dec21) to  follow up but this never happened. 
  
  Rewards Op- "Member was explained why their account was froze and what steps they can take in future to avoid any inconvenience."
  This did not happen. There was no specific reason as to why it was froze and they did not specify extra steps to keep it from happening again. 
  
  Rewards Op- "Member was satisfied and happy with the outcome."
  I have yet to feel like the issue has been resolved. Until I am able to redeem the points to put towards the first of many more transactions, I will not consider this issue resolved.  
  
  

   

  
  Sincerely,
  
  ******* **********

  Business response

  02/01/2024

  Hi ******,

  Orders normally take 72 hours to process. Order that Mr ********** placed on the call with Agent on Dec 20, 2023 went through successfully along with other 5 orders they placed on Dec 23, 2023. Member is able to redeem points now and shouldn't be having any such issues in future. 

  Thanks,

  Arslan

  RewardOps Support

  Customer response

  03/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  27/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've been trying to redeem my ******** points and get gift cards several times from the ******** estore operated by rewardsops. My account gets locked for 10 business days every time this happens, and my orders get canceled. I've filled multiple complaints with the vendor. 1. They can not tell me why the account gets locked 2. They won't unlock it 3. They won't process my transaction to get the gift card 4. I've seen at least 15 other people talking about this issue on ******, so I'm not the only one 5. I've read multiple people not receiving their merchandise after point redemption. I'm worried that the points I've been collecting over the years will simply not be worth anything and it drives me nuts. Is like to redeem my points and get the merchandise promised to me.

  Business response

  08/12/2023

  Hi BBB,

  ******** team has directly reached out to the member and resolved the issue. Member was explained about what happened and she was happy with the effort.

  Let us know if you have any further concerns or questions.

  Thanks,

  Arslan

  Customer response

  08/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  28/03/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  ******** has the 20x points promotion in 2022, **** **** *********************************************************************************************, I bought the ***** product ******** *********** ********) via their website hoping for the bonus points to be credited, however 5 month later I still did not receive any points credited to my account ************, I've since write to their support and create cases on their website*************************************************************************************** for 6th times, no answer from them what so ever, **** ** **** *** ******** ********* **** *** ***** *** **********

• Initial Complaint

  27/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On November 10, 2022, I purchased a ******* phone with a value of $1519.99 plus tax through the ******* Canada website after clicking through the ******** Estore. I was supposed to get 4 ******** miles per dollar but did not receive any. Multiple follow-ups to the RewardOps support email have not garnered any response apart from that they are looking into it, and I still have not been credited with the miles. ** **** **** * ***** ****** ** ***** * ******** ******** ****** ******** *** *** ** *** ******* ****** *** * **** ********** *****

  Customer response

  05/03/2023

  Good afternoon,

  
  

  Please be advised that I have been contacted by the business and the complaint has been resolved to my satisfaction.

  
  

  I would ask that this complaint be closed.

  
  

  Thank you **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩