ComplaintsforThe Travelers Companies Inc
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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Sept 9, 2022 I was in a car accident. Travelers is my insurance company and they are just not communicating anything. * ****** ** ***** ****** ******* ***** *** **** ***** *** ****** *** ** *** ******* *** *** ***** ** *** Ive also requested phone updates because email is hard for me. That doesn't happen. **** ** **** **** *** ** ** ** ** **** *** **** ** ** * *** ******** *** **. As of today I am waiting for them to make a 3rd decision if my car is to be repaired or replaced *** * **** **** ***** ** ***** ** ***** *** ******. They quoted 8800 for all the repairs I need and i pay the 1000 deductible. Or a payout of 7800 and then if there were more damages its on me and I cover the cost. I opted to pay the deductible. The car FINALLY gets to the shop 19 days later from the accident and immediately the auto repair shop says they've found a few things insurance missed. Its 13k+ now. Auto shop heard from insurance yesterday to not order parts. I found that out when I called the auto shop today. *** ********* ** *******. They have been great. I still haven't heard anything from my insurance company and all i get told is we will call you back and no one calls back. **** ******* **** *** ** ******* I ** have no car and no support. ***** *** * ***** *** ** **
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.