ComplaintsforAppleTreeCash
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I applied for a loan on June 30 2023. They advised me of a contract # but never received the funds but they collected the money without actually sending me anything. * *** ******** I tried calling everyday and emailed 3x that I have not received the 100$. I would like the 115 reversed from my account.Business response
12/07/2023
Hello. This was already resolved with client.
July6th email to client:
Based on our investigation, it appears that your JUNE30 $100 loan which was issued VIA direct deposit, being a 1st time loan DID NOT get sent into your ** acct, due a system glitch.
It's just unfortunate that the full payment $115 got sent for today, JUL6 as per your pay cycle so your acct will be debited for it.
**Our bank has sent the $100 into your ** acct today and funds should be in your acct not later than 6 PM today.Today's email to client:
Finally, the payment $115 auto cleared on our system.
The refund of $15 will be processed today.A resolution was already reached. Thanks!
Customer response
12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
31/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I applied for a loan through apple tree cash. They approved the loan and deposited it into my account in 2 separate payments. Since then they have tried taking the money out. Taking their money out has been at different times and for different amounts putting me largely into the negative. I'm on a fixed income and now can't afford to pay certain bills because of NSF. Banking withdrawals and amounts: Deposit - July 29th, 2022 2 amounts - $130.00 and $100.00 Withdrawals - August 30th, 2022 $149.50 and $115.00 September 29th, 2022 $177.60 and $142.38 December 30th, 2022 $149.50 and $115.00 January 5th, 2023 $25.00 and $25.00 January 30th, 2023 $75.00 and $50.00
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.