ComplaintsforBrame Cine
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Complaint Details
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Initial Complaint
21/11/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I paid them $2,135 on December 9th 2022 $754 on august 16 2023 And $1,281 on September 1st 2023 I hired them as photographers and videographers for my wedding in august 26th 2023 from 130pm-930pm an 8 hour package which includes pictures and video. We discussed what I would like included in video and pictures. On day of wedding they didn’t arrive until close to 3pm which upon arrival had forgotten some of their camera equipment and left only to return at 330pm to which they weren’t able to capture moments we discussed prior to being in video. They offered to stay later or do a separate photo shoot a different day and we opted for a separate photoshoot. Upon trying to arrange a date for the second photo shoot they stated they had no weekend availability and were quite booked up for the remainder of the season. I did offer a date but they were not able to do so. I asked them if I could get a return from an 8 hour package to a 6 hour package as they also offer this but they stated they were unable to do so and now have since stopped responding to me and I did not receive my wedding photos or video- which the contract does say up to 4 months so that’s fine. They told me they got in a car accident on the way to my wedding but the day of told my wedding coordinator they went to the wrong address and then forgot they’re camera batteries. My concern is that they have not responded to me since October 19th 2023.Customer response
02/01/2024
Good morning in regards to complaint # ******** . The company has reached out to me.
Yes you can close this complaint.
Thanks for your help, I have spoken with the company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.