ComplaintsforKraft Village
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Complaint Details
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Initial Complaint
19/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went in to purchase a part for a sewing machine that they wouldn’t sell me until I brought in the sewing machine so I did just that and they got me a part that they said would work without actually putting thread through it when I got it home the thread was getting stuck in the part I just purchased I went to return it which they said in order to return my money it would have to be by cheque in the mail which I finally settled for since I didn’t have the master card I originally purchased the part with left with a photo of the form stating they would send me a cheque for the purchase price of $67.79 fast forward to 7 weeks later I finally get a note in the mail saying sorry but we’re not refunding you due to it having to be fitted for the machine ( the machine I took to them in the first place to be fitted for ) after they said they would.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.