ComplaintsforExtreme Computers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
26/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
September 29th 2022 was the date of purchase for a refurbished computer i paid $500 for and is now having major hardware issues, the owner Deb didn't give me any sort of receipt upon purchase. I paid in cash and she is now refusing to fix the issue and or refund the money that I spent purchasing it. I have asked for a refund as the problem hasn't been fixed accordingly. The owner Deb didn't give me a receipt and is not a registered business under the BBB as I could not find the businness in the search. I also was told it was ready and upon arriving back home, the issue wasn't resolved.Business response
08/11/2022
I replaced the original computer. I have not heard from him since.
His issue was due to a ********* update. I cannot control what issues ******** updates cause. When the 2nd computer just as the 1st computer left my store they were working just fine. I notice he says major hardware issues but does not elaborate.
The issue the update caused was the mouse pad sometimes stalled. I suggest he speak with **** over the matter as they will release a fix for the issue.
If you require anything g else don't hesitate to call me ###-###-####. I have been in business 18 years and have never had an issue
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.