ComplaintsforBetter Living Products International Inc
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Complaint Details
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Initial Complaint
27/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a shower dispenser from this company. When received, item was defective due to pump failure. I spoke to or emailed this company 4 times since September 2022. In October 2022, I was told by a representative that a replacement pump would be mailed to me. This was not truthful. I recently received a replacement pump along with 3 additional pumps. The pumps they sent me do not fit the shower dispenser that the company sold. They had been given the model number of the dispenser. I sent photos to them showing the difference between the pump that I had and the replacements they sent. Now they say "Sorry we don't have those pumps We only have the ones that you were sent."
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.