Better Business Bureau®

BBB's vision is an ethical marketplace where buyers and sellers trust each other. While BBB’s mission is to be the leader in advancing marketplace trust

At the Better Business Bureau, we foster a collaborative environment in a Work From Anywhere (WFA in the U.S. only) fully-remote setting. We focus on teamwork, leadership and growth.

Check out the benefits of employment and open positions below.

Currently there are no open positions

Application for Employment

Applicant benefits guide

Note: This is a brief summary of summary of benefits available. Benefits are subject to eligibility and details may be found in summary plan descriptions and in the BBB Employee Handbook.

Holidays

BBB offers all full-time employees 10-13 paid holidays each year. The holiday schedule is published annually.

Paid time off

Employees can earn 10 hours to 19 hours of PTO per month, based on length of service. This time can be used for personal needs, relaxation and recreation, illness or vacation time. PTO is available for use after 90 days of employment.

Birthday

Employees receive their birthday off (paid) based on length of service.

Office culture

BBB strives to create a positive work from anywhere culture with no commute, a safe environment, and interactive communication among team members, leadership and management.

Student loan repayment

This program provides BBB with the ability to fund additional payments to an eligible employee’s student loan(s) for the purpose of contributing toward the repayment of the loan(s).

Medical/health appointments

Employees are not required to use PTO for their own medical related absences, including, but not limited to: doctor visits, hospital stays, physical therapy. Employees should consult HR to determine if their absence is covered by the exceptions.

Tickets at work

Through TicketsatWork, you will receive discounts and special access to theme parks and attractions. Also check with TicketsatWork.com for savings on car rentals, hotels, tours and attractions across the US. If you’re staying local, save on movie tickets, sporting events, and other special events.

Warehouse Club Memberships

Employees have the opportunity to purchase Warehouse Club Memberships, ie: BJ’s, Costco. The employee purchases the membership at the club (or online) and submits for reimbursement through the employee reimbursement link ($60 max. per club per year). This also includes yearly renewals. Employees are responsible for payroll taxes associated with this benefit.

Pet Insurance

BBB has joined together with Spot Pet Insurance to offer our employees discounted rates on insurance for the care and well being of your fur babies. Spot Pet Insurance offers affordable and comprehensive plans that cover your fur baby from head-to-tail, providing everything necessary to help you ensure they receive the best care.

401(k) plan

Employees with one year of service and are 21 years of age or older are eligible to join. All eligible employees that have not elected or waived participation in the Plan will be automatically enrolled at 2% on a pre-tax basis. Employees may defer on a pre-tax and/or Roth basis up to the maximum amount determined by IRS regulations. BBB will provide all participants a safe harbor matching contribution of 100% of the first 4% of pay an employee defers. This contribution is 100% vested. BBB will make an additional matching contribution of 50% of the first 6% of pay deferred. In addition there is an employer discretionary pro-rata employer contribution. Past contributions to eligible employees has been 3% (this is the same as the Money Purchase Plan below). Employees may choose from a wide variety of investment options through Nationwide Financial.

Money purchase plan

The Money Purchase Plan is a retirement plan that is 100% company paid to full-time employees who work a complete calendar year. The current company contribution is 3%. This benefit begins after one year of service.

Employee assistance program (EAP)

The EAP is a confidential service designed to help employees with a variety of personal issues such as: Emotional Health, Parenting, Child Care and Education, Senior Caregiving Services, Wellness and Daily living, and Legal and Financial.

Health benefits

BBB currently offers Harvard Pilgrim Health Care. Employer contributions are 60%-100% based on length of service. Employee coverage begins on the first of the month following date of hire.

Eye exams

Employees are reimbursed up to $50 per year for the cost of an eye exam.

Vision benefits

BBB currently offers VSP Vision Care. Employer contributions are 60%-100% based on length of service. Employee coverage begins on the first of the month following date of hire.

Dental

BBB currently offers Delta Dental. Employer contributions are 60%-100% based on length of service. Employee coverage begins on the first of the month following date of hire.

Medical HRA

A Health Reimbursement Arrangement (HRA) is an employer-funded account that is designed to reimburse covered employees for qualified medical expenses that are paid for out of pocket. BBB currently funds all out of pocket deductibles, co-payments, and prescriptions for covered employees and family members. The funding amount is determined at the beginning of each new plan year.

Dental HRA

A Health Reimbursement Arrangement (HRA) is an employer-funded account that is designed to reimburse covered employees for qualified dental expenses that are paid for out of pocket. BBB currently funds up to $4,000 towards co-payments and co-insurances for covered employees and family members. The funding amount is determined at the beginning of each new plan year.

Section 125 plan

Full-time employees are eligible to enroll in our Section 125 Plan Employee. Coverage begins on the first day of the first full month following 90 days of employment. The plan is a pre-tax benefit that allows contributions toward premiums for medical insurance and out-of-pocket medical or dependent care expenses on a pre-tax rather than after-tax basis. This means the contribution is deducted from gross pay before income tax and Social Security are calculated.

Life insurance

Full-time employees are enrolled in our 100% company paid life insurance plan after 90 days of employment. The plan provides $50,000 of coverage.

Long term disability

Long term disability insurance provides employees with a continuing source of income after three consecutive months of total disability. The benefit provided is calculated as a percentage of salary and is 100% company paid. This benefit begins after 90 days of employment.

Short term disability

Short term disability insurance provides employees with a continuing source of income after seven days of total disability. The benefit provided is calculated as a percentage of salary and is 100% company paid. This benefit begins after 90 days of employment.

Take it from us...

Hear what BBB employees have to say about their experience working for a non-profit organization.

Meet the Leadership Team

I've been with BBB for more than 10 years, providing businesses and consumers with trust in the marketplace. I've always been given the guidance and tools I need to be successful at work. What I enjoy most about working for BBB is the culture. We are a positive, supportive, fun loving, family-oriented group!

Carla Neyland

Executive Director of Customer Care

BBB provides an important service to consumers and business alike. I truly enjoy being an integral part of an organization whose mission is to be the leader in advancing marketplace trust; where integrity, respect, and ethics is paramount, not only in our daily operations, but in each individual that works here. We enjoy a family first, flexible work environment. I am proud to be an employee of BBB.

Denise Shen

Director of Human Resources

BBB Careers in Eastern MA, ME, RI & VT