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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been in constant contact with business to make sure I take care of all my bills. The owner was even able to tell me about their personal notes on being specific about my lawn care due to issues with my neighbor. Due to whatever system reboot/upgrade/glitch/creating a new account. I was over charged for a service that was provided. I contacted the business and was given lip service about the changes that would happen and still got over charged for the services provided. I want the problem fixed and charge the correct amount per the supporting documents, communication is not fluid with whole staff. After this problem is resolved, I will no longer use their service, or put them on notice on social sites. I have been a customer for a few years and this has never been an issue. There should be accountability for keeping their accounts straight so this problem doesnt happen. I as the customer shouldnt suffer due to their software glitch or billing representative error. And all this was completed without sending the customer and invoice of charges.
Business response
06/22/2023
Hello *******************
Per our conversation earlier today, a credit of $***** was issued, I believe, before your initial complaint with BBB. It was two days after the original error had occurred. You have stated you verified this on your credit card account, but should there be anything further that needs to be done please feel free to contact us anytime.
Thanks.
*************************
Just Lawns
248-0800
Below are our internal company notes:
14:36:47 06/22/23 I spoke with ********* about her cr of ***** being issued prior to her BBB complaint. She just never received a statement reflecting it. She said all is good and will update BBB on her side- *******
19:41:02 06/05/23 - GAVE CREDIT OF ***** IN BLUE PAY-- ACCIDENTALLY CHARGED HER CC-JKCustomer response
06/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is completed.
Sincerely,
*******************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.