ComplaintsforTrailerCraft, Inc
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Complaint Details
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Initial Complaint
09/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Trailercraft destroyed my trailer hitch by slicing up my 4 pin and s******* on another plastic connection that doesn't work. The lights do not come on, it doesn't work. No quality work was done. I asked for a brake module and connection for my trailer and they only added a connection with no brake module lines at all. This is insane because I thought this was a professional company to fix up my vehicle to pull a small lightweight trailer. Even if they forgot to install the brake module, the connection they placed on my vehicle doesn't work, they destroyed what was previously there and now I have to take my car to a professional trailer shop or mechanic to get it fixed. I'm out $317 for something that I could have done for $15 with a part on Amazon if that's what I was after. They also charged me for labor that was done by somebody working the front counter most the time I was being charged. I know this because I watched him from the waiting area! Attached are pictures of the job they did and you can see the zip tie hanging out and the electrical tape just dangling there. This was from a professional supposedly. I will never use them again and I will tell everybody I know what a horrible job they did, and how rudely I was treated when I enquired about it not being what I wanted and how it doesn't work. The manager refused to come out to talk to me quote "that's not going to happen". The manager, who refused to come out to talk to me, claims that I signed a paper that says I wanted my 4 pin switched to a bigger pin Apparently he also thought I wanted something installed THAT DOESN'T WORK and LOOKS AMATEURISH. I am at a loss as to why my credit card claim was denied. Either they did not read my claim or the manager lied.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.