Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company came ************* and cut down tree . Piled by street . Told would pick up on Friday or Saturday. No show. Called on Monday and told Tuesday. No show again. Called and told Wednesday. No show again. Called on Wednesday and told Thursday Morning. No show again. Price for cutting good. Follow up poor
Business response
07/27/2023
I would like to apologize to *************** I do show that the debris was picked up on Thursday morning at 11:44. It should have been explained to ************** that we are running behind on picking up debris due to several drivers being out injured and having trucks down due to heat related issues. It is our standard to have debris picked up within ***** hours and I do regret that circumstances delayed our picking up his debris in a timely manor. Again, we do apologize that he was unhappy and I have addressed the situation with our staff to ensure that others do not experience the same situation.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.