Customer ReviewsforRegions Financial Corporation

If you unfortunately lose your job and havent any funds deposited within 20 days, and abruptly receive funds to existing account you will not have access to those funds. They completely freeze the account while still allowing the deposit. Worst banking institution Ive ever encountered.

Worst customer service ever. I closed a savings and checking accounts in 2021 in ******* that I had with my mother. I need old statements for a ******** application for my mother, they do a five year look back of finances before approving so she can keep her room in a nursing home after spending down her own finances. This is an urgent matter and Regions will not do anything to supply these statements. . Ive submitted all the information in the first notary letter. it was rejected 1 month letter by a letter because I did not have the address I had lived in when account was opened. I started the whole process over with all the documents, account #s , etc. advised to send . Four weeks later no letter or communication from bank.The strangest thing is that the department (Regions ***************** Contact Center Research ************************************ ) customer service representatives advises you to send request to is NOT reachable by the employees by phone. Customers can only correspond by letter. They are only able to send a limited message on their system and provide me with a ticket #. Then told I can call back in a week, see if research department has responded with a rejection note that does not say why. There are many more details in me trying to get these statements for a 6-month period to write.I will be checking how to file a complaint to the banking regulatory agency.Stay away from this bank in my opinion.

********** I have ever experienced regarding there dispute department. Please bank somewhere else. If you have an issue with a transaction and need to do a chargeback your chances of getting that money back are very slim. I have banked with them for over 10 years. Ive done maybe a dozen or so disputes and Ive maybe only gotten my money bank twice. No matter your reasoning regions will make you jump through hoops and make it impossible to get your money back, even if the merchant stole your money. All these terrible reviews Im seeing on here for the first time tells me all I need to know. Im glad Im not the only one with bad experiences, long overdue but Ill be closing all my accounts.

They shut down my account after I made a Zelle transaction they claimed was fraudulent. I had to drive down to the only branch we have 30 minutes away to show my photo ID to have it reopened. I still could not complete a Zelle transaction after the fact. Today my husband had fraudulent activity through his debit card on a checking acct we both share. My husband responded to a fraud alert text from the bank and I called the customer service line requesting g the money be returned to our joint checking account. ********************** refused to speak with me. I am so done with this institution. We have been with them for over 20 years and hate banking with them now!

Do NOT bank with regions I had a personal account and business account I already left with personal account to another bank and now they have given me 4 overdraft fees for items I didnt even allow and had the companies fix it and still the bank refuses to give back my $36 fee for these things which totals $144 even after the companies refunding their mistake. Its ridiculous company and I spoke to multiple people and no one can fix their own s**** up. Its very bad business and they have already been sued for wrongfully taken overdraft fees stay clear of this horrible bank

******** customer service on the phone with no answers. Beware, They file a UCC-1 on your property which affects you when trying to refinance or get an equity loan just like a lien! We submitted a temporary *** termination which said it had a max of 2 weeks turn around time. We are now over 50 days with no answers. After calling several times they will not transfer you to any person or department that can help. They just keep saying they are back logged, they can not see that info and add another 2 weeks to the last deadline they gave you. And even though the submission of the request was sent twice. They respond to a message after 14 day through the online customer account and state they do not see any request! This also includes the title company reaching out to follow up on their end. Completely unprofessional!! Because of this we lost our closing date and have not been able to complete our loan with the title company which at this point seems its not going to happen.

Worst bank EVER. Do not bank with them especially for a business account. They cant never find our account over the phone to correct any problems we have. Checks take 13+ days to clear which makes it very hard to run a business with that rule. Account was overdrawn due to items hitting and we did not have access to a branch to deposit money, we live in ** and 2 hurricanes came through giving no electric to an ATM or branch in our area, we requested for the overdraft fee to be forgiven because of the natural disaster.. did they care? Absolutely not.We will be waiting weeks for this check to finally clear and we will be shutting the missing account down.

They communication is horrible. They never told me if i get my refund back for $100 dollars that they was taking $50, and that dont make sense when i wasnt able to open the account and get access to my online account after i already deposited the $100!!! I want my money back

The worst bank ever!! I was a victim of fraud 3 times, this last time they kept telling me to go into the branch!!! It costs me 100 dollars to travel there - then the branch says they cant help me with online banking when the call center told me to!! I had some random person go into the branch and take out 265 from my checking account when there s a fraud alert on my account!!! Really really bad the worst!!!

DO NOT CHOOSE THIS BANK. Horrible service with payments with *****. I spent hours on the phone, they couldn't resolve the issue and I was told to go in person to a Regions Branch. What's the online banking for then ???I answered 20 security questions... and they still say "we cannot verify your identity"??? And the worse: this is the 3rd time it happens. I work with 2 other banks and never had a problem sending money with *****.