Customer ReviewsforAlabama Power Company

Literally the worst experience of my life. This company has a monopoly on the state and they treat the customers like it. Over charging, failing to close accounts when requested but still racking up late fees without notification and then spamming my mailbox with collection inquiries. Ive spend combined tens of hours on the phone with these people and the representatives and completely unhelpful and will lie to you to get you to believe your issue is resolved. All this after waiting upwards of two hours on hold. This company is shady and poorly run

This company deserves Zero stars. My power bill has gone up by $200.00 in the past 8 months. I called the company, I'm keep getting told, "ma'am you're on budget billing, & your power fluctuates like this" I told them to go from $290 to $389 in 8 months when I don't use much electricity, hardly wash & dry clothes, cook, etc or whatever is unacceptable. I'm on disability with rent $910.60, now power is $387.00, my check is $1,300.00, I'd be homeless. There's no more help. Alabama Power has greedily taken all my assistance money, $2,700.00, leaving me with over $200 balance to pay next month. I can't live like this.

We bought a house in Alabama in March 24. When we had the account established, they asked if i wanted the outdoor light on. I didnt know what that was so I said Ill let you know when I get back home. Found out its a street lamp in my driveway called back and said I dont want this light on. When they came out to unscrew the lightbulb, the gentleman said if you decide you dont want this post, you can call them and theyll come remove the post for you. After a few more calls, they come remove the pole. A month goes by and we have no bill. I call Alabama Power and they dont know what happened. They started a new account gave me a new account number and said it was all set. A month later, I still dont have a bill. I call back and they dont know whats wrong but theyre gonna look into it Later still no **** ***** no charges in my online account. I call again and speak with ******, who promises that she will look into it and give me a call back the following week. Not only did ****** not call me back like she had promised but I get a bill in the mail for over $1000. One of the charges is an account establishing fee for $40. So I called ****** And she said that l they need to charge that fee for when they establish an account. I am disabled and now they want me to pay, on top of my monthly charges, and additional $166 a month for 6 months. I cant believe they have, with all the calls I have made, trying to get this figured out, still trying to s**** me over. Alabama Power should be ashamed.

After a big storm, the Alabama Power linemen had us back up and running in about twelve hours. Some may complain that its to long to wait but when you consider they had to set a new pole, cut trees, and run lines all in the middle of the night, I was extremely impressed. Thanks to all the hard working techs. Stay safe!!

Among the highest rates in the nation in one of the poorest states. Power loss is a potential with a mild breeze. No transparency with the public. Higher than average profits. The lineman and crew who work for them are 5 star however.

Look. Our power is off at least once a month for no good reason. It will be fair weather and it goes off. I don't understand what is going on. If there is a problem with the grid it needs to be fixed. I pay my bill on time and never have been late. This is getting old. Please do something

******* ****** employed here in the office environment. I call to have service reactivated for our RV, the stupid idiot created another user account with wrong address instead of using my original account with my mailing address. I pay the extra $** to have power turned back on so that we could go camping. Bills were mailed out and I never received my bill as it went to the wrong address. I tried accessing my account online and that was when I discovered their error. Well power was disconnected on July 1st as today was July 2nd. I paid the $**+ for the bill including the late charges. Alabama Power can shove that money ** ***** ****** ******** 

Power out From 6-11??dinner ruined groceries gone. Hopefully that happens to theyre families one day and well see if it takes 5 hours *** get stuff going again

The amount of unprofessionalism at Alabama power is so unreal. The lady was so unprofessional in her job. She basically told me that who cares if your power gets cut off.. to the 2nd man I called and talked to hands down to you ********* were so professional in doin your job. I didn catch his name but if I could I would give him more than 5 stars for his service of helping me with what was needed. Thank you.

GOOD MORNING TO YOU THIS IS NAYKINGANTWIN ***** CAN Y'ALL KEEP THEM UP UNDER THAT NEW MANAGEMENT CAUSE HE ON A BREATHING MACHINE AND BREATHING PUMP AND KEEP IN THE POLICE JURISDICTION AND HE LEFT THEM IN THE ROANOKE DISTRICT POLICE DEPARTMENT AND ********************* AND ***************** AND ESTATE GARDEN APARTMENT AND ************************* OF **** GEORGIA THEY ARE NOT SUPPOSE TO HE TOUCH AND PUT UP OVER THERE HEADS TODAY OR FIRST THING MONDAY MORNING