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Complaint Details
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Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had Hemphill services come out on sunday, april 9th 2023 to attempt to unclog my pipes that were back up. He snaked it, which was fine and I agreed to pay the $500. He talked about the drains might need to be jetted , which would have been fine if we agreed on a day to do it. I was told to wait for a call on Monday the 10th of April, which I did not receive. My bank account was charged today April 12 for the $500, then also another $705. I called Hemphill services about the charges and was informed about the guy coming out Monday while I was not home and did not approve of coming out to do work. All the owner said was I'm sorry, but the guy who came out supposedly jetted the pipes and didn't even leave a not or contact me about the jetting being done. Now my card is charged $705 of work I didn't agree apon nor signed for. I want to know why work was done on my house without my consent and my card being charged for work I did not agree to be done. I would like a billing adjustment as a minimum, since I did not authorize $705 worth of work to be done to my house.
Business response
04/28/2023
We have refunded the $705 to you and understand why you were upset about it. We apologize for the miscommunication. However, when our tech was there on Sunday, he received your approval to come back on Monday and jet the line. We failed to communicate with you on Monday morning and let you know that he would be coming back and what time he would be there. Again, we apologize for the confusion.Customer response
04/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.