ComplaintsforMortgage Redemption Solutions, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My mother is the victim in this situation. Around June she started using this company to save her home from foreclosure. Everything seemed legit in the beginning but for the last month at least she hasnt received a reply to her numerous calls or emails Ive sent personally. Over this period of time of dealing with them shes paid around $3000. I left messages telling them if nobody contacted us soon, I would not send another payment.Business response
09/16/2024
This person is NOT our client, and we have been in communication with the person who is our client. We are working with our client to provide them with the service they deserve. We do not appreciate having our business's name slandered for absolutely no legitimate reason. We have asked our client to provide us with a document that we need to do our work. To date, we have not received the document we requested. Please do not send us claims made by third parties that we have no contractual obligation to respond to. We have assisted more than ****** clients nationwide and been with the BBB since 2013 and in business since 2007. We pride ourselves on providing a top-notch service. However, we ask our clients to have patience and understanding that we will serve them as quickly as possible. Our response time is usually no more than 48 hours from the date our client has contacted us. We have an impeccable record with the BBB, and we intend to maintain that. Please disregard this claim because it has no merit or basis in fact. It is totally for the purpose of slandering our good name which can be sued for.Customer response
09/17/2024
Complaint: 22234334
I am rejecting this response because: ************ doesnt do as they say they will. My mother was asked to send docs and they were sent on the 9th of this month. They also said when her final payment was sent, she would get a package explaining her new mortgage. No package has came and after paying for months shes still at risk for foreclosure on the 25th. So yes this company is a scam.
Sincerely,
******** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.