ComplaintsforMcSweeny Chevrolet GMC
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Complaint Details
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Initial Complaint
09/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2020 ***** Silverado went into Mcsweeny ***** with transmission problems. Date was 2-21-24 it sat for 2 weeks before they looked at it but we could see they had drove by on-star. They finally looked and it needed valve body but didnt order any parts for 2 weeks . Then when they tried couldnt get part. My wife got on line found several they acted like they couldnt get or other dealership wouldnt give them up when other dealership said if they would call we will . So we Had to rent a car March 12 my wife took off work (days pay) drove to ************** and back 12 hours . Purchased it with our money came back . ******* paid us for part. Didnt offer to help with rental car or even wave the 500 deductible on my warrenty. Picked up 3-21-24 Truck ran we thought it was ok. Started throwing transmission codes again. Did not want to but was advised by a local shop Gardendale transmission to carry it back to Mcsweeny. I didnt want to. I went tried to just trade it in . Of course i cant they wont pay it off. So took it back to Mcsweeny on 8-20-24 and getting the run around again. Its now been another month and keep having to call there customer service will say we will call u back and does not. So now ***** (Service manager)says it need entire transmission replaced . I have warrenty from endurance. ***** was supposed to call and get ball rolling I dont trust them. Gave it a day called Endurance 8-25 24 and they have not received anything from Mcsweeny. So here we are truck in limbo no parts ordered no claim made so am I just supposed to sit here paying payment on a truck i dont have? And looks like they have unhooked my onstar so i cant see the truck move. Gm is in class action lawsuit now for bad transmissions they knowingly sold millions of vehicles with bad transmissions. . Please help me . This is my best vehicle I own all rest are just old work vehicles i dont want to drive out of state. They also havent offered a loaner courtesy vehicle. Im sick of this.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.