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Complaint Details
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Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 03/25/2022 I sent my daughter to grab lunch from Big Bob Gibson on 6th ave in Decatur, AL. In this order there was 2 pulled pork sandwiches, a chicken and turkey potato, and a smoked turkey breast plate. Our receipt number was 415, the order was placed at 3:37pm. One of the sandwiches was for my grandson, after taking only a bite he decided that he didn't want it. This morning I decided that I'd eat the sandwich instead. Since it is now the next day the bread was soggy so I figured I'd just eat the pork from inside the sandwich. While picking through I saw that there was something white and circular inside. When I picked it up it to feel exactly what it was it crumbled. That's when I knew it was a pill. Immediately I called the restaurant, the first call was made at 8:24am, the next at 8:42am, 9:13am, and again at 9:35am this is when I was able to reach someone so I asked to speak with the manager and was told that she was not present, at 10:10am the manager had gotten to the store and I was told now she's busy preparing for a catered order, I asked the lady "Was she too busy to speak with me, a customer who had just found a pill in her sandwich," she responded by putting me on hold as if she was going to get the manger. After being placed on hold for an extended amount of time I hung up and called back and she was still too busy to even speak to me about having found a PILL in my sandwich. Being a cancer patient these things I do not and cannot take lightly. The staff completely disregarded my concerns and well being. I have yet to speak with a manager in regards to this situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.