Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Pendergraft Construction (PC) and I signed a contract on 3/7/24 for a porch and bedroom addition and new decking & steps at my lake house at ***************************************************************. Total contract amount is $75,865. To date I have paid all but the final payment due of $3793.25 due per contract after punch list, final accounting etc. I have credits due me of $4350 (PC numbers) for items mutually not done in the contract and PC has billed overage expenses for decking and railing allowance. I have over ordered material (21 boards of Trex decking plus 3 bundles of metal railing) still at my house estimated just over $1500. We have not come to an agreement as to overage on materials based on what I approved for the project. I have asked PC for 6 weeks to pick up the extra materials that he over ordered, address the punch list presented on June 8 and to provide a final accounting. He has not responded in the 6 weeks other than I owe him more money. I have stated in writing for six weeks that if he will present detail and documentation (after deducting the materials he over ordered), we will come to an agreement as to who owes who.I have printed copies of all communication between PC (****, the owner), invoices from PC and cancelled checks, as well as copies of the weekly requests I have sent last six weeks with no response other than to send more money. I have repeatedly ask to show detail of how I could owe more money. It is possible he owes me. He essentially walked away six weeks ago. I'm happy to share my copies if PC disputes any of my statements or representations about our communication..Business response
07/11/2024
This Person owes us a substantial amount of money and is dealing with a property lien as well as pending civil litigation.
This is not a complaint. This a false review from a customer who hasn't paid their bill!!!
Business response
07/12/2024
Date Sent: 7/11/2024 2:43:17 PMThis Person owes us a substantial amount of money and is dealing with a property lien as well as pending civil litigation.
This is not a complaint. This a false review from a customer who hasn't paid their bill!!!
Customer response
07/12/2024
Complaint: 21962976
I am rejecting this response because: There has been no accounting or billing presented to me requesting any additional payment that reflect credits for excess materials he left or credits he owes me per the contract. I have attached the contract, the invoices and cancelled checks cashed promptly. The final payment #5 is not due until AFTER the punch list which he hasn't addressed at all. He over ordered materials (21 boards of Trex composite decking and 3 bundles of metal railings) which are cleared valued in excess of $1500. He left them on the job and billed me for them. I am not responsible for materials he over ordered and left at the job based on his own measurements. He offered me material (in print in a txt on March 28 )that he over ordered from another job so this is not uncommon for him. I attached correspondence where I have repeatedly asked for a full accounting of anything he thinks I owe. It is just as likely that he owes me once he credits for materials he overordered and applies credits for work mutually agree that was not done in the contract.
Sincerely,
***********************Customer response
07/14/2024
With regard to Mr Pendergrafts comment about me dealing with a lien and litigation, please ask him to provide any documentation supporting same. There has been no final invoice period and no letters of any kind. I have asked weekly for six weeks for a final accounting and proof of any material overage I might have (minus what he has over ordered and left at the project).Business response
08/06/2024
8-6-2024 ************ called and spoke with Mr. *********************** He said he has sent the invoices and other documents that **************** has requested. He will not send them again. The left over material is not permitted to be returned, they were special ordered. He is proceeding with legal action.Customer response
08/06/2024
He hasn't provided any documentation or final accounting as required by his contract. He ordered the materials for the job. He seems to have over ordered by about $1600 of expensive decking and left it laying at the house. I am not required to pay for that. He had a lawyer send me a letter and I replied asking HIM to provide documentation. I offered him MY documentation and he responded the only documentation they want from me is a check. Very odd situation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.