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Complaint Details
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Initial Complaint
10/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
When my debit card was going to expire they automatically mailed a replacement card in an envelope that obviously contained a card. That envelope was stolen in the mailing process. Redstone Federal Credit Unions authorization process was so ineffective that thieves were able to activate the stolen card and establish their own pin as part of the activation. The thieves then proceeded to withdraw funds from our account at their *** and use that card to make many purchases with the total theft equalling almost $5000. Despite the fact that they have the actual video footage of the thieves from the *** machine, as well as the suspicious nature of the purchases, Redstone Federal Credit Union is claiming that they will not verify that it was theft and therefore will not be returning any of our stolen funds.
Business response
10/24/2024
Redstone Federal Credit Union (RFCU) values your membership and takes all claims of debit card fraud seriously. Based on your feedback, *************** has reopened your case and rereviewed the details pertaining to your debit card fraud claim. Upon our rereview of your claim, management has decided to reimburse your account for the full claim amount, effective October 21st, 2024. *************** will also be reevaluating our debit card activation process to ensure we have industry best fraud mitigation steps in place as it pertains to our card activation process. Please let us know if we can assist you further regarding this matter.Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been contacted by a credit agency with whom I have no contracted, related to a Redstone Federal Credit Union **** credit card that I had. There was a reported account balance of $203.23. It is unclear if this amount is still being claimed as being due; however, the principal amount was paid in full and this entire balance is fees that were charged to the account after a ********************** of fees was requested, so the entire account balance is fees on top of fees on top of fees. If a balance is still being claimed as being due (unclear), the balance need to be credited and negative remarks removed,Business response
07/18/2024
Redstone Federal Credit Union (RFCU) takes all claims of fraud or suspicious activity very seriously. However, the referenced credit card has been placed with a 3rd party collections agency that collects on behalf of RFCU. The amount mentioned has been verified as correct. If you would like to speak directly regarding your situation, please contact us at ********************** and ask to speak to someone from our Management Team.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.