ComplaintsforEurofins Diatherix Laboraties, LLC

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First, this company has billed me for a service or testing that I didnt receive. This company sent my bill to a collection agency without contacting me letting me know I owe any money. Second, this company has doubled charged me for a service that I did not receive.I have read several reviews of this company, and it seems no one cares about the consumers being falsely charged for services with this company. This is very shameful to allow a company to take of advantage of hard working people.

  Business response

  07/09/2024

  Diatherix received an order for testing for this patient from her provider. The patient was not charged twice, but the test performed had two targets at $50.00 each totaling $100.00. We filed patients insurance and $100.00 applied to the patients deductible. We billed the patient on 3.28.2023, 5.4.2023 and 6.1.2023. We sent an outbound call on 4.27.2023 and a text on 5.25.2023 with revesprings. Patient was sent to collection with Fox on 7.20.2023. We do have a note that the patient disputed the charges with *** and we sent Fox Collections a copy of the statement and EOB. I have done an audit and we have the same address as what the patient has listed in this complaint. 

  I am working with Billing to find out what the resolve was with Fox Collections and will reach out to the provider who ordered the test to make sure the order was correct. I will respond once I have that information and will also reach out to the patient via the email she left. 

  I have attached a copy of the order, EOB and History log of statements. 

  Business response

  07/10/2024

  We reached out to the provider who ordered the test to make sure the Medical Records indicated a test was ordered. The Medical Records were received today and after review, there is not indication that a test was ordered on this patient even though we received a laboratory order. I have requested that the billing department pull the account from Fox Collection and adjust charges as an error. Patient is not responsible for the bill. Please let me know if anything else is needed from me. Thank you, ******

  Business response

  07/15/2024

  I have verified with billing that this account was pulled from Fox Collections, charges have been adjusted as an error and patient balance is zero. Claim has been retracted from insurance. Please let me know if there is anything else I can do to help. Thank you, ***********;

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