ComplaintsforMuscled Up Movers

We hired the company to move our belongings on January 2nd. They broke a expensive rowing machine. They then sent someone to "repair" the machine. He took it apart while it was plugged in and cause sparks and electrical burning at some of the connections. We contacted the manufacturer (Hydrow) to get their input. We were told not to repair, but to replace the machine. The company started saying they would not replace the machine because we didn't get the extra insurance. We were never offered the additional insurance because the docs were not signed until after the damage happened.

i HIRED MUSCLED UP MOVERS TO MOVE MY THINGS AND THEY OFFERED A PAYMENT PLAN THROUGH ****** WHO WANTS MORE MONEY. IF ****** WANTS MONEY, THEY NEED TO GET IT FROM MUSCLED UP MOVERS. I WAS RIPPED OFF ON MANY LEVELS. ****S WERE GOUGED IN MY NEW APARTMENT, NO DEDUCTIONS MADE. THEY BROKE MY DVD ********, TOOK THE **** ATTACHMENTS, SCREWS AND BRACKETS FROM OTHER SHELVING THAT COSTS OVER $300, KEPT CHARGING ME MORE UP-FRONT MONEY, MORE MONEY WHEN MOVE WAS COMPLETE. IF I WAS APPROVED ON A PAYMENT PLAN, WHY DID I HAVE TO PAY $300 MORE ON SITE? THEY SPEAK IN CIRCLES AS THEY ROB YOU, NO DEFINITIVE ANSWER. THEY WERE GIVEN PERMISSION TO BREAK DOWN MY **** AND THEY SAID THEY WOULD PUT IT BACK TOGETHER IN THE NEW APARTMENT. THAT WAS A LIE. ONE OF THE THREE MOVERS THREATENED ME, "DO YOU KNOW WHO I AM? I WILL CALL THE ******* I TOLD HIM TO GO AHEAD, I WANT TO TALK TO THE ****** HE DOESN'T SCARE ME - THEY LIED, ARE TRYING TO GET OUT OF WHAT THEY PROMISED TO DO. THEY HAD THE ***** RUNNING IN THE PARKING LOT, HAD THE **** TO TELL ME THEY WANTED MORE IN GRATUITIES. ONE OF THEM DID COME IN AND PUT THE **** BACK TOGETHER. AFTER THREATENING ME, ONLY THEN WOULD THEY FOLLOW THROUGH? LIFE ENDANGERMENT AND ****** ARE UNACCEPTABLE. THAT'S WORTH $1000 ON ITS OWN. MUSCLED UP NEEDS TO PAY ******, NOT ME. THEY PUT BOXES EVERYWHERE THEY FELT LIKE SO NOW I AM STUCK POSTOPERATIVELY WITH LIFTING RESTRICTIONS, UNABLE TO FINISH UNPACKING. THEY OWE ******, NOT ME. I DID NOT GET WHAT I PAID FOR.

I hired muscle or movers to move me on Thursday, 8 June. Today is Sunday, June 11 I have contacted both muscled up movers and the claims department and explain to them and sent pictures to them and emails about how the two movers that move me brought me upstairs into my room and showed me that they had broken my whole bedframe, and that it was a rookiemistake because one of them had only been working there for two weeks. they told me that the only thing that ***** is that they will have to repay me out of their paycheck instead of the company repay me well, I am not seeing money to replace my bedframe from the company or the workers even though I keep making emails back-and-forth with them and have done so every single day. the bedframe that they broke they actually was placed by them, and moved into my new home and is still sitting in my bedroom while I sleep on the floor every single night. I want to be reimbursed for the bedframe that was broken. I sent them an email and a picture of the receipt from the company that I broke it from. I have only had this bedframe since April 2022. It has been barely over a year. Making this still is, or actually, I should say was a brand new bed frame. I want a settlement and to be reimbursed for the money that I paid and I also would at least appreciate it if they would contact me and let me know that they are going to do so, I went to school and grew up with the owner of muscle that movers, ****** and I still have not heard anything from him or anybody from the company about giving me my money back so that I may buy a new bedframe to sleep on. I am so irritated and so ****** off. I didnt even know what to do except for next go and *** for the money that I am owed.

I used muscled up movers on a moving job. I gave them the deposit of $75. They completed the job and they had my cc and the charge didnt go thru. I had them try it again. I have no idea why it didnt go thru. I never heard a word from after about a week had passed. I thought it was paid. They waited for ********************* again at $15/day which I believe to be unlawful. I verified the charge had not went thru on January 19th and I paid them 2 days later. I agreed to $475 which would have compensated them for an about 4 business days of late fees. They charged my card for $1203. I DID NOT authorize that amount. I want this charge reversed immediately!

The movers were decent, we've had better but also had worse. However, I wouldn't trust the company at all. We had a nice/expensive dining room table damaged in the move (long distance). Whatever, things get damaged, to be expected. Luckily, MUM gives you insurance for these things. The team lead went thru the insurance options before the move, I asked what he recommended and went w/ that one. He was very clear that THEY will find someone to fix any items, but b/c it was a long distance move, it may take slightly longer b/c they don't have known contractors there. Cool, totally understood. That's when things went south. The claims department gave us the option of a repairman or a $150 check (insultingly low, but whatever). I asked to have the table repaired, then heard nothing. I finally followed up w/ them, just for them to say that they don't have vendors there so it was on me to find a vendor, get quotes, make the repairs, etc. I don't know anyone here either, nor is this AT ALL how it was explained it would work by THEIR employees. I called a bunch of companies, nobody was willing to fix it because it was too small of a job for them. At this point, I'm just done with the whole thing, just want the super low $150 check and to be done w/ MUM. I email them and tell them that's what I want, and that I wasn't happy with how the whole process has played out based on what I was told, etc. They legit respond by saying they won't pay b/c I might leave them a bad review which would give them a "black eye". Are you kidding me? LOL, what a joke! There's a contract between both parties, you putting in writing that you aren't going to pay because in your eyes it's "not fair" is such a horrible excuse and not how legitimate businesses operate! I also reached out to one of their owners, ****** ********** (****** is the other one), just to tell an owner my experience with the company and the pathetic customer service. Zero response... at all. I sent one final email awhile back j

QUICK OVERVIEW: Local moving service, paid for additional full valuation coverage of my items, several were damaged, the home was damaged, and Muscled Up Movers has not reimbursed or replaced anything. RECAP Of Events: I paid an additional $400 for full valuation coverage for a local move from Madison to Huntsville (more than $2,800 paid in total). Some items moved were damaged and broken; wood floors in the home being moved into were badly scratched and damaged in 2-3 areas, a bed was assembled in front of two closets rendering them inaccessible. Additionally I/we experienced unprofessional and intimidating behaviors from 2-3 staff members/presumably an owner or both, to include being called after 9 p.m. on a Sunday night by one of the movers to ask about his tip. The gratuity was given, for all movers, to the Team Lead at the end of the move/day 2. This mover had already received gratuity 2 days earlier and had 2 lunches bought for him. This same mover yelled at my step-Mom. Nothing damaged has been repaired, replaced, or reimbursed. Muscled Up Movers (MUM) said they would send movers back to move the bed and didn't. After providing over 30 photos of damage, in addition to the photos taken by the team lead the day of the move/damage, MUM asked for more photos "from 4’ away". I requested they come out to inspect the damage since they'd offered to come out and move the bed. They didn't. and I've not he from MUM since April 28th/29th via email. My last email was sent April 29th and MUM has never followed up. They haven't returned a call since and they haven't honored the full valuation purchase covering my move. I'm requesting the return of the $400 I paid for the coverage, plus tax and related fees, as well as $500 to cover the expense of 1 1/2 hours labor on Sunday April 10th when the move was stopped so the Team Lead could report the floor damage to MUM and take pictures, with any balance remaining put toward floor repair and repair/replacement of items damaged.

Hired MUM to move heavier pieces of furniture and a Treadlok gunsafe on 4/23/22. They boast they can move safes and have extensive experience. DO NOT BELIEVE THIS CLAIM. 3 men showed up; loaded our items; got to new house & that's when the train wreck began. Dropped our safe (after bragging they could lift heavier safes without any problem). Used only a moving strap attached to their shoulder (husband offered our appliance dolly, but they were "experts") and proceeded to drop safe on front entry damaging steps and destroying my safe. Safe won't open/close/lock properly now. After "experts" dropped safe, they proceeded to gouge my wood floor in study with dolly and bang a hole in rounded corner of my hall way (about 8' up because they chose to carry a table upside down on their shoulder and the leg banged into wall). We completed paperwork with movers regarding all the damage. MUM requested pictures, we sent them. **** (the "fixer") from MUM showed up with wife on 5/2. Claimed he could fix safe, wall, steps and floor but didn't have any tools. **** showed up 5/3 with wife. Now claimed he couldn't fix safe or floor. Didn't have items to fix wall. Attempted to fix steps. Ran out of mortar, had to come back. Came back a few days later, claimed he had just come from doctor with bad diagnosis. He was upset, I sent him home. Was supposed to come back and never showed. After chasing MUM CS, **** showed up with safe specialist from TN. Claimed there was no way he could fix the safe, which we already knew. Couldn't fix floor, now saying "floor specialist" needed. Finished the steps and attempted to fix wall. Terrible job, but we were done with them wasting our time and told him to leave it. 5 ridiculous appointments later, my husband and I taking time off to meet **** for nothing and now MUM stating the safe is fine?! Unbelievable. This company has earned their "F" rating for their nefarious business practices. BEWARE and hone up on your contract & state litigation.