ComplaintsforMobile County Animal Shelter
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*Update: This is an old complaint from weeks ago. I want to include that the complaint was towards Mobile County Animal Shelter and others animal shelters in Mobile. I still have been waiting for someone to pick up the dog.* I have been calling them to surrender my pet for months because I can no longer care for him and he tries to bite us sometimes. They finally had opened a case but closed it yesterday after a week of no help. So I called 311 this morning about it. They waste your time by acting like theyre trying to help only to end up telling you they cant do anything because their shelters are full, yet still accept animals except pet surrenders. So they have you contact an organization theyre partnered with. Then they tell you to go on their website for resources, or use the website they have listed to rehome your pet which has an adoption listing fee. No matter how many times you tell them you cant take care of your dog and ask them if they can pick him up they insist you keep him. No help at all.Business response
04/26/2024
Mobile County Animal Control can only respond to calls made from residents who reside within the Mobile County jurisdiction. Based on the address provided, the complainant resides within the jurisdiction of the City of Mobile, which has their own Animal ******************* Due to the complainant residing within the City of Mobile's jurisdiction, the Mobile County Animal Shelter is unable to provide the requested services as they are outside of our jurisdiction.Customer response
04/29/2024
Complaint: 21573398
I am rejecting this response because:
The Animal Control Supervisor told me to reach out to other animal shelters in Mobile since the ones where I reside are at full capacity.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.