ComplaintsforSuccess Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
ON FEB 2022 THIS company HAS REPORTED A LATE PAYMENT OF $5 TO MY CREDIT/ CONSUMER REPORT. I TRIED REACHING OUT TO THE COMPANY AS THEY ARE ONE OF THE BEST BANKS IN TOWN. I SENT LETTERS AND DISPUTES TRYING TO FIX THIS MATTER, NO RESPONSE. I HAVE TO DRIVE TO JONESBORO AR JUST FOR ASSISTANCE WITH MY ACCOUNT AND CAR PAYMENT. EVERY TIME I CALL NO RESPONSE , THE LOAN DEPARTMENT IS BUSY AND EVERY EXCUSE YOU CAN THINK OF. I FEEL LIKE THAT WAS VERY LOWDOWN FOR SOMEONE TO REPORT $5 LATE AND NEVER GOT A CALL FROM THE BANK.Business response
02/15/2023
Executive VP of Lending spoke with Mr. ****** regarding his complaint. Mr. ****** forwarded further documentation, and the credit union agreed to delete the negative reporting from his credit report.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.