ComplaintsforCarWash Express
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Complaint Details
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Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/28 while visiting family in Conway, AR, I took my special needs daughter to watch cars at the car wash located at 905 Salem road, Conway, telephone # 501-932-6565. It is a Car Wash Express but in Conway - not Little Rock but using same phone number as the one identified on Markham. An employee named ******** was very nice and offered a free wash after noticing me and my daughter "watching" cars being washed. Unfortunately, what started as an act of kindness has turned out to be the most expensive car wash. My vehicle was damaged - luggage rack torn /broken from top of vehicle. I was advised they would contact the owner and I would definitely be hearing something in a couple days and they would "take care of it". Unfortunately, it has been over a month with no call from the owner. The manager, ******* **** advised the owner was ****** ****** but would not provide a contact number. In fact, when my husband called on 12/17, ******* acted agitated that we were requesting a resolution and ended up hanging up on my husband. I previously spoken to ******* and he said he passed the information to the owner and its all he could do. He did advise my husband that ****** ****** owns " like 27 other places" so he doesn't see him often and didn't have a contact number for him. There is a ****** ****** registered with Conway Chamber of Commerce for a "Crystal Clear" car wash at same address - 905 Salem Road - with telephone # XXX-XXX-XXXX. I have tried this number several times with negative results. Hoping someone can reach the business owner, ****** ******* and ask if he has been made aware of this situation and plans to resolve. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.