3 Customer Reviews
Review from Novella K
1 star10/20/2024
Terrible dentist, overcharged and did not complete treatment as promised.Review from Mindy P
1 star07/22/2024
Constantly trying to charge me for what had already been paid! It's insane! Then they make up charges and will harrass you through text messages for payment! Please be aware!!!Review from Katherine D
1 star03/27/2024
Business charged my daughter for dental service that were covered under our insurance. Insurance with negotiated fees showed she owed $198 but the charged her $667, which was the negotiated write off that they agreed to to accept insurance payment. This is finance fraud or something worse.
Arkansas Family Dental, P.A. Response
04/02/2024
We're sincerely sorry to hear about your experience at our dental office. We understand how frustrating it can be when expectations are not met, especially regarding billing and financial matters. Unfortunately, we have to use the information given to us by your insurance carrier when we do our complementary benefits check. After payment is made by your insurance and write offs are applied, a refund to the patient or a payment from the patient will result since we are never 100% certain what a particular insurance will pay. We have no issue giving a refund when it is due. If the service provided was a non-covered service by your insurance carrier, Arkansas state law states that the full fee may be charged. We apologize for any confusion or inconvenience. Our team is dedicated to resolving issues promptly and fairly.
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