ComplaintsforO & M Oil Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On May 4, 2022 I went to the bulk plant to fill my truck with gas. I went inside and paid for my gas with cash and then left. Last week we received a bill and my husband **** went and paid it while I was working and they told him I charged it. I then went in the next morning and got gas and paid it. I asked him what the bill was for and ***** told me **** **** told my husband that I charged the gas. I then told him I have never charged and asked him if he ever seen me charge and he said no. ***** also told me if I had of charged I would have gotten a yellow receipt and I asked him what is the difference and he said they keep white one when someone charges. I have never gotten anything but white and he agreed. I then went to work and called back there and **** **** answered and I asked for him to show me a receipt I signed and he then told me that if he paid me back would my husband and I agree to stay out of there and I told him, I wanted a signed paper showing I charged and asked him why it took so long to bill me if I did and he hung up on me. I then called Les Murphy and he said he would have the girls look for proof I charged and now they won't call back or answer phone.Customer response
10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution for a full refund is satisfactory to me with agreement that they will contact Mr. ******* and inform him personally if they do not wish to do business with him anymore and if they do not want him to come in the bulk plant no longer to inform him at that time.
Sincerely,
**** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.