ComplaintsforSelect Blinds

• Initial Complaint

  11/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I do not recommend this company and would never order from Select Blinds again. I have filed multiple complaints with video and photos included, giving complete details of the defective blind. They are not workable and will not try to resolve my complaint. The blind is not made correctly from side to side, it’s cut wrong. The blind does not hang level and the header of the blinds does not match the color of the blind. The blind is cheaply made and is defective.

  

  Business response

  11/19/2024

  Hi *******, 
  
  We appreciate your honest feedback about the shades from your recent order. I have reviewed the photos provided, as well as your order details and have processed a full refund for your order, in the amount of $229.89. This refund has been processed back to the original payment method and can take up to 5 business days. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day!  
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer response

  11/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  11/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I recently ordered blinds from Select Blinds, and unfortunately, my experience was frustrating due to pricing issues. When I added the items to my cart, the final price reflected a significant discount. However, after completing my order, I was contacted by customer service, who claimed there was an error on the website and that they had accidentally applied double the discount.While I understand mistakes can happen, I was disappointed that the company refused to honour the pricing I saw on the site. Instead of standing by their advertised price, they insisted that the correct price was higher, and they would not make any adjustments. This left me feeling misled and frustrated, especially since the issue was not caused by **** understand that website errors can occur, but its frustrating to see a company not take responsibility and not offer any solution or compromise. Based on this experience, I would be cautious about ordering from Select Blinds in the future, as their customer service doesnt seem to prioritize honouring advertised prices.

  

  Business response

  11/12/2024

  Hi ******, 
  
  I am very sorry for the inconvenience this may have caused. This appears to be an experience through SelectBlinds ******, which is a different entity than SelectBlinds ***. Their contact information is: Phone: ************.
  
  Have a wonderful day! 
  
  -Brendon 

  Customer response

  11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  10/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We ordered almost $700 worth of blinds and all 4 arrived damaged and completely unusable. They were wrapped in the thinnest bubble wrap on the market and the box didn’t even cover all 4 blinds. It was taped up where there was no actual cardboard. The steel bar/mechanism across the top on all 4 blinds were bent out of shape and bits of plastic that had broken off were scattered throughout the package. The screws/small parts to install the blinds were busted open and spread through as well. It all spewed out into the floor and we had to retrieve some of the pieces from our puppies mouth after it all flew out. Select Blinds asked us to send photos which we did one week ago. Now we are getting the run around and no-one is helping with a refund. We ordered blinds because scaffolding is going up outside our apartment building and we needed privacy from workers looking in. They have started work so we had to stick cardboard up while we wait for someone from Select Blinds to respond. Meantime they have had our money for almost a month. Buyer beware: Select Blinds staff are very quick to sign you up and take your money - and very slow when there is a problem because of their incompetent factory staff. Please get quotes from other companies. Select Blinds do not want to know about you when there is a problem!

  

  Business response

  11/05/2024

  Hi *****, 
  
  Thank you for your honest feedback. We are sorry to hear of the negative experience you had, with your order. We have reviewed your order as well as the photos you provided of the product damage and processed a refund in the amount of $617.93 on 11/4/24. This was processed back to the original payment method. Please allow 3-5 days for the refund to full process. 
  
  Thank you and have a wonderful day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer response

  11/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  10/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed my order on 9/16/2024 for a total of $1,501.95, which included four motorized woven wood shades. I quickly realized there were issues with the products and reached out on 9/30/2024 to request a resolution.I have reached out several times now and haven't been offered anything helpful, which has left me very frustrated. My blinds have sloppy workmanship and their performance has worsened in just a few weeks. None of the four shades align at the top, and the liners hang about one foot lower than they should. Once, an entire roll fell out of a shade, leaving it crooked. This was an expensive investment, and I am very disappointed in the quality.I have gone back and forth with agents without receiving any solid help. I have sent videos and photos of the issues, which have been ignored or glossed over. I simply want to return these blinds for a refund and be done with them.The website specifically states a satisfaction guarantee for customers and promises that if there is a defect in workmanship, they will provide a refund and cover shipping costs. All I have been offered is a refund of $90.11 and an upgrade in warrantywhich is ironic, as they are not currently covering the issues Im experiencing under the existing "warranty."

  

  Business response

  11/05/2024

  Hi ******, 
  
  Thank you for your honest feedback. We are sorry to hear of the negative experience you had, with your order. We do strive to accurately represent our products and appreciate your feedback with your Elevated Coastal Woven Wood Shades. 
  
  After review of the photos, videos and issue you have provided, we have refunded the full order amount of $1501.95, back to the original payment method. Please allow 3-5 days for this to fully process.  
  
  We appreciate your patience and assistance with this process. Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer response

  11/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** **********
  
   
  

• Initial Complaint

  10/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a part (Order # ********) on 9/28/2024. The estimated date of shipment was 10/1/2024. On 10/14/2024, I texted their customer service # ************ and was told they sent a follow-up request to the the facility. That seemed vague, so 2 days later, I texted again and was told shipping was scheduled on 10/22/2024 and to allow 1-2 days for a response. On 10/23, I sent a certified letter asking for a written confirmation of shipping date. Letter could not be delivered on 10/28 because no recipient to sign. I rescheduled letter delivery on 10/30 without need for signature. Third chat initiated on 10/29/2024. I was told facility was already preparing order to be delivered and I would be notified by ***** when they picked it up. I now lack confidence that I will ever receive my order.

  

  Business response

  10/30/2024

  Hi ****, 
  
  We appreciate your honest feedback. I have reviewed the order for the mounting bracket, which is currently on back order, which is what has caused the delay you are currently experiencing. We are working closely with our production team to restock the item as soon as possible and to provide an updated *** for shipment. 
  
  We do try to accurately advise of the *** (Estimated Shipping Date), however in rare circumstances such as this, a back order can affect those dates. Please know that we are working as quickly as possible to fulfil this order. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  10/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered an outside fit blind with a width of 69 inches. The blinds showed up with a outside width of 68 inches.The blind showed up with an inside fit that allows for an inch of mounting hardware. My order was for an outside fit that covers the ********* first thought was that I did something wrong. I called SelectBlinds and talked to a consultant. After looking at the order, he replied that they had sent me an inside fit by mistake that reduces the width by 1 inch instead of 69 inches. He then transferred me to customer service. The person I talked to told they always cut 1 inch off all the blinds and told me I had to order a 70 inch blind and pay for it.I have emailed them and texted them with a copy of the order that states outside fit of 69 inches and sent a picture of the blind , at their request, showing 68 inches.The reply was it was right. It seems that customer service doesn't know the difference between an inside or outside blind fit. Their design department knows the difference and said I was right on my order. Then you get transferred and get regetted ******** real feeling is that they know they made a mistake and will not make good on the product.******** ******

  

  Business response

  10/30/2024

  Hi ********, 
  
  We appreciate your honest feedback on your order. Upon review of your order, it does appear that a remake has been submitted, due to the width being incorrect. This remake has been shipped as of 10/30/24 and an email with the tracking information was sent to the email address on the order. 
  
  We appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer response

  10/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 5 blinds from select blinds. It was our first time ordering blinds for a house. We found these nice ***** blue spruce window ones and in the call stated we were looking for window blinds. The person we spoke to confirmed it. What we got were 5 door blinds. We tried to contact customer service and they said they would review the phone call. After, we were told that we had confirmed the order so there was nothing that could be done. We asked for a copy of the recording and were never showed it. I know we said 5 Windows. Who needs 5 door covers?! They are now just taking up space in my house and we are without blinds and out good money we used on a product we didn't want.

  

  Business response

  10/31/2024

  Hi *****, 
  
  Thank you for your honest feedback on your SelectBlinds order. We have reviewed your Order#: ******* for the ********************* Shades, as well as the call from 11/29/23 for that order and found that the correct items were ordered. At the 0:50 **** of the call, it was advise the "Adjustable Roman ******* were what was to be ordered, by the caller. This and the color "Blue Spruce" were confirmed at that time, along with the measurements and quantity of the shades. We do show that all items were made, within the specifications and guidelines provided, at the time of order. 
  
  Additionally, the call for this order was sent to the email address provided - ************************* on 3/11/24, after being requested.  
  
  We appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  10/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Transaction date: 9/22.I purchased two of the Classic Cordless Top Down Bottom Up Woven ***** because of the top down feature. After I installed the first shade and pulled the top down, the first thing I noticed was staples sporadically lined across the front top. Needless to say this was a huge eye sore. The second shade was made the same. I reached out twice to file a claim and I was told thats how they are made. This should be included in the description and photos, especially since the staples are meant to be there. (Selectblinds email response from customer service).

  

  Business response

  10/30/2024

  Hi *******, 
  
  We appreciate your honest feedback. We have reviewed your order and do show that a full refund of $241.25 was processed, back to the original payment method used, as of 10/25/24.      
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 
  
  

  Customer response

  10/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted the company multiple times concerning the missing wand for the blind I purchased. Numerous times I have been told it is on the way. It is almost 2 months now. I cannot get a real person state side. They have outsourced their customer service and no one knows what is going on! HELP!

  

  Business response

  10/31/2024

  Hi ****, 
  
  Thank you for your honest feedback on your SelectBlinds order. We apologize for the delay with the parts order for the tilt wand for your 2" Classic Routeless Faux Wood Blinds. We do show that the delay was due to a back order of the part, however it has since been shipped as of 10/29 and is expected to be delivered 10/31 per ***** Tracking#: 281180607445.
  
  We appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on 10/06/2024 for 7 blinds totaling $647.75. The blinds were supposed to ship within 7-12 business days, as stated on the SelectBlinds website. On 10/07/2024 I received an email that the blinds were backordered and would not ship until 10/30/2024. If I had known they were backordered, I never would have ordered them. There was no indication when I was ordering that they were backordered.I contacted customer service via their website chat option. I spoke with *******. He was pleasant and offered to change the color of the blinds so that I could receive them sooner, but I did not want to do that. He assured me that my order would be cancelled and gave no indication that there was a possibility it would not or could not be cancelled.On 10/16/2024 I received an email that my blinds had shipped. They were supposed to have been cancelled, so I was very confused. I spoke again with customer service on 10/17/2024 on the online chat, this time with *********. She apologized for the inconvenience and offered 15% off my order, but refused to refund my money.I am frustrated that my order was on back order, and that I didn't learn this until after I bought it. I am frustrated that I was told my order was cancelled when it was not. I am frustrated that I am paying for blinds that I no longer need because of the error SelectBlinds made. After contacting customer service the first time, my order should have been cancelled correctly or I should have been informed that it could not be cancelled. Telling me it was cancelled and then charging me anyway is unethical.

  

  Business response

  11/06/2024

  Hi ****, 
  
  Thank you for your honest feedback on your order. We are sorry to hear that there were any issues. Upon review of your order we do show that it was advised on 10/8 that refund would be provided, per your request. A 15% refund - in the amount of $97.17 was processed back to the original payment method, on 10/17. 
  
  Additionally, on 11/6 we attempted to process a refund for the remaining amount of $550.58, back to the original payment method, however it was unable to process. Can you please confirm if the original payment method ******** currently has any hold or disputes, that may be preventing this refund from processing through?
  
  We appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩