ComplaintsforIVL

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The product I purchased for many years is not the same product. They have the original ingredients listed on their site for purchase, but it is not the inferior product you receive. It is "FALSE" Advertising.The ingredients have changed. There is NO Pineapple Fruit Juice Powder for 1rst ingredient or listed at all!***And the Alfalfa grass was the 7th ingredient, NOT the 1rst ingredient!Ingredients listed on site are correct for purchase:https://independentvitallife.com/products/all-day-energy-greens-fruit-flavor-hi-octane-energy-drink-for-health-life?variant=14428285927479 CORRECT Proprietary Blend8.75mgPineapple Fruit Juice Powder, Carrot Root, Fibersol-2 Digestion Resistant Maltodextrin, Spirulina, Apple Fiber Fruit, Alfalfa Grass, Ascorbic Acid, **** Hips Fruit, Parsley Leaf, Barley Grass, Enzyme Blend (Protease, Amylase, Glucoamylase, Invertase, Diastase, Lipase), Chlorella (Broken Cell Wall), Watercress Leaf, Defatted Flax Seed, Stevia Leaf Extract, Spinach Leaf, Strawberry Fruit, Wheatgrass Juice, Citrus Bioflavonoids, Astragalus (Astragalus membrabaceus) Root, Atrichoke Leaf, Eluthero Root Extract (Siberian Ginseng), Raspberry Fruit, Oxyphyte Grape Seed Extract, Oxyphyte Green *** Leaf Extract, Beet Root, Aloe **** Leaf Juice, Acerola Cherry Extract, Blueberry Fruit, Kale Leaf, Rockweed Plant, Celery Seed, Pomegranate Fruit, Pumpkin Seed, Yerba mate Leaf Extract, Defatted Cocoa Bean, Maca ********** Lettuce Leaf The ones they send you/receive are: NOT CORRECT & INFERIOR. It tastes like powdered HAY!Proprietary Blend8.78mg"Alfalfa grass", Carrot Root, Fibersol-2 Digestion Resistant Maltodextrin, Spirulina, Barley Grass,Ascorbic Acid, Apple Fiber Fruit, **** Hips Fruit, Parsley Leaf, Enzyme Blend (Protease, Amylase, Glucoamylase, Invertase, Diastase, Lipase), Chlorella (Broken Cell Wall), Watercress Leaf, Defatted Flax Seed, Stevia Leaf Extract, Spinach Leaf, S

  

  Business response

  08/05/2022

  Hello ******,

   

  We certainly appreciate you taking the time to bring this to our attention.  We have investigated your complaint and wanted to let you know we have 2 versions of the All ********** Greens - Original and Fruity.  Your order was for the Original Greens and the ingredients you listed and images you sent were for our All ********** Greens Fruity flavor.  We will be happy to send you the Fruity Flavor Greens at no charge or if you would like we can refund you for your purchase.  

  We are sorry that this has upset you and want you to know that we will do what we can to make this right so you can continue to enjoy the All ********** ******************** let us know if you would like the Fruity Flavor sent to you at no charge or have us process a refund for the *************** Greens.

   

  Thank you,

   

  *************************

  Customer response

  08/05/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***********************
  
  
   
  

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