ComplaintsforJWF Services LLC

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/16/23 we hired JWF Services LLC to replace our roof. The contract says lift up tiles, clean surface, replace any rotten plywood, install new metals. New 6.40 underlayment, overlap lager, new bahens reset tiles. Replace broken tiles, cement caps 15 yr warranty. We paid in full 11/17/23. Upon inspection of work I found a lot of broken tiles, some were glued together and many others left broken. Cracked joint cement. Sons owner ***** said they would come back a week later to fix the issue. Did not show up. My wife called and left a message. ***** texted back saying they are coming 12/02/23 before noon. Never showed up. Sent follow up text and no reply. I also sent a text the week after the install and received no reply. We seem to be ghosted at this point.

  Business response

  09/10/2024

  This has been taken care of months ago. Remove it from our record right now. **********
  

  
  

  Customer response

  09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** Del ********
  
   
  

• Initial Complaint

  11/15/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Written contract to install gutters on backside of home. Contractor did not install gutters, Contractor said he would reimbursement me for gutter installation and has not. Keeps giving me excuses and false promises of payment. (See Attachment)

  Customer response

  11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 14, 2022 we had this company come out to our home for a roof estimate to repair a leak that was identified by another company as being under our solar panels. The prior company advised they could not do the work due to not being experienced with removing solar plans and suggested we find a roofer that can specifically do roof repairs but also remove and replace solar panels. The day JWF Services was going to come out to give an estimate (12/14/22), I sent a message via Angis List app (this is how I found both roofers) asking if JWF works with solar panels. They responded stating, yes we do (see attached screenshots of the messages). I advised them that the other company had identified the leak to be under the solar panels and I didnt want to waste their time coming out to provide a quote if they were not capable of working with solar panels. ***** came out and assessed the situation and said he could get the repair done immediately. ***** quoted $1200 for the repair and my wife and I decided to go with them the same day because we wanted to ensure not having any further water leaks in our roof. We were also concerned about the difficulty of finding a roofer that could work with solar panels but ***** assured us he could. ***** sent out 2 guys and within an hour they claimed to have finished the repair. During the week of March 12 - March 18, it rained and we were able to hear the rain falling on one of the ducts in the attic. We promptly went ** in the attic to see where the leak was and we could see it was in the very location where the solar panels are in relation to leak in the roof. We called to have JWF come out to fix the leak properly on Tuesday, March 21, 2023. JWF sent 2 guys out and I took them ** in the attic to show where the leak was. They promptly advised me that they in fact DO NOT work with solar panels and we would need to call another roofer to have the repairs done. $1200 went to what exactly? They lied to us!

  Business response

  03/25/2023

  Leaks customer has are not related to the repair done in Dec. Customer has new leaks that are located underneath solar panels. We will be happy to repair leaks ( for additional charges ), but as I informed customer, he needs to have solar company ( not another roofer ) remove the panels so we can work on roof. Roofers customarily do not remove and reinstall solar psnels ( different license). Customer has completely misrepresented what was told to him. The intial leak we repaired is not  leaking . I feel customer is trying to extort free work. He needs to review his contract. 

  Customer response

  03/27/2023

  The text response sent by the business the day of the quote and repair clearly indicates they misrepresented that they work with solar panels and could repair the roof. There is no extortion here because another roofer that came out the same day was the one that advised we would need to find a roofer that can work with solar panels. We will get another roofer out to identify the work completed by this company and if it is confirmed there was in fact no repairs done, then we will pursue further actions at that point. 

  Business response

  03/28/2023

  There is no other way of saying this, the customer is lying. We never claimed to work on solar panels and we did the repair on the leak customer originally called us for.

  Customer response

  04/23/2023

  On 3/28/23 *****. ****, the owner of *********** called us offering a full refund of our $1200 because he is a God fearing man and wanted to make things right since, in his words, you feel you didnt get a fair shake. He stated he would show up to our home with a check in hand and wanted us to sign a document agreeing to remove our BBB complaint and we would, in his words, act like this never happened! We ended the call agreeing to his terms to get a refund of the $1200 and remove our BBB complaint and that transaction was expected to take place on 4/3/23 by 12p.He NEVER showed up and NEVER called to inform us that he would not be coming or that he was not going to honor his agreement to refund us! I called to reach out to **** that same afternoon and left a voicemail asking for a call back and no one called or bothered to reach at all as of yet. They said I would get pictures of the repair done on the roof and have yet to receive those.They say they work with solar panels to get the job and then lie and say the repair was not under the solar panels but near it even though we have confirmation from another roofer that the repair was needed UNDER the solar panels originally (see the text correspondence attached)***** made the call to us and offered to refund us to keep this situation hushed and have this complaint removed from the BBB portal! We would have done just that but since he now wants to act like he never offered us a refund and still stand as if the repair was done, here we are. BBB should be very concerned about this business if this is a practice they are doing. I find it interesting that there were 2 other complaints filed in the past against them, yet they do not exist or show today and that makes me think this company may have done the same thing with at least 2 other customers in the past by offering a full refund in order to order to have the BBB complaint removed to help them appear to be an honest company and keep their rating. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩