Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company called my cell phone with an automatic call and I have no outstanding debts . They called spoke fast and i had to ****** the phone number to understand who called. I would like removed from this list.
Business response
07/15/2024
RSI Enterprises, **** has reviewed this complaint and completed an investigation. We are a collection agency and if we are calling that does generally mean there is a debt in your name or with your contact information. It is very possible to get a debt and be unaware and the best course of action is generally to call and discuss the matter to straighten it out. Having said that, this is a simple Do Not Call request and it is unfortunate the consumer felt the need to complete a BBB Complain rather than call us to request we don't call again or even to request on our website. We will add this number to the Do Not Call list and **** the account as the same. We consider this to resolve the matter.Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with USC *********************** I do not have a contract with RSI Enterprises - RSIMD. They did not provide me with the original contract as I requestedBusiness response
07/08/2024
RSI Enterprises, **** is in receipt of this dispute and has completed an investigation. On 9/26/19 we spoke to this consumer and debt was acknowledged and he said would pay it online. With this never happening contact attempts were made at various times over the proceeding years until contact again on 4/28/23, in this conversation the consumer claimed it wasn't him, but was reminded of the previous conversation they had with us. The consumer requested how to remove from credit and it was explained the Medical Debt general behavior once paid was removed by the bureaus, a settlement was discussed and validation of the debt was requested verbally and we obtained and mailed to the consumer 05/04/23. This is the last we heard until this complaint over a year later. As we have spoken to the consumer multiple times, as well as validated the debt and sent proof to the consumer, we find the complaint to be erroneous and are considering this dispute resolved.Initial Complaint
05/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
RSI keeps calling me illegally via dialer from spoofed numbers, in error, refuses to escalate my call upon request, **** drops me on voicemails against my direction, refuses to provide me with their mailing address to send them a formal DNC.Business response
05/30/2024
RSI Enterprises, **** has reviewed this complaint and completed a thorough investigation. We cannot locate this number as having been a recently called number at all. We found two very old instances in our system, but doubt it is for this consumer as they are long closed accounts so it was probably a number reassigned. It was also mentioned the number was spoofed which is not something we engage as a tool as well as some of the other tactics mentioned not sounding like our staff. There is another RSI that we are often confused for and we wonder if that is the case here? We are RSI Enterprises, **** so if the consumer could please verify that or possible let us know the numbers showing that this RSI called from we can confirm whether it was our organization or not.Customer response
05/31/2024
**********************
5/6/24 5/29/24 calling **********
****************************;
************************;
**************
Business response
06/05/2024
It is unfortunate that your experience was less than satisfactory with RSI. However, after review of this complaint, the associated account, the electronic records of exactly what calls/conversations took place, RSI wishes to clarify a few items in this complaint. RSI confirms and can demonstrate that 1) It did not use and never uses 'spoofed numbers', 2) The agent never refused to escalate the calls, 2) RSI does not use "cold drop voicemail" technology, and 4) never refused (as proven in call recordings and letters sent) to provide a mailing address. In fact, the repeated calls/requests for a supervisor by the consumer were transferred to supervisors' voicemail on each occasion, as they were on other calls at the time of the transfer. That is not a refusal to escalate. In fact, the Regional Manager left a return voice mail for the consumer, at the number in this complaint, at 10:04 am EST on that same day. Our mailing address is POB *********************************************
RSI has complied with all laws, rules and regulations in servicing this account/claim. A return call to the Regional Manager could have resolved this matter immediately by honoring the consumer's request to cease all contact; as such, RSI has removed the consumers phone number and marked this account as a "do not contact". Since that was the desired resolution to this complaint, RSI now considers this matter closed.
Initial Complaint
05/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I keep getting a phone call from the *** enterprise with no information provided when I answer, other than asking me to call back the same number I had just answered. They call numerous times a day and from a different number every time.Business response
05/22/2024
RSI Enterprises, **** has reviewed this complaint and completed an investigation. We located the account(s) in question for this consumer and would encourage to consumer to return the call. We will mark the account to not contact via phone, but it should be noted we have attempted communication via mail and have not received a response, hence the attempts by phone. It's unfortunate the consumer felt the need to do a BBB complaint rather than just return the call so that we can help her resolve the matter. However, having met the requested resolution, we consider this complaint resolved.Initial Complaint
04/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a call for collection account from this business stating I owe them money for a hospital visit that I never went to I asked them to validate that this debt was mine and I received a statement bill a statement is not a form a of validation I *** not even reside in the state where this bill is from.Business response
04/10/2024
RSI Enterprises, **** has received this complaint and completed an investigation. It seems the consumer may be confused on a couple matters. It was stated that they do not reside in the state the debt is from, but it is UMC *************** in the state they reside in, which is confirmed in the address information provided in this complaint. Regarding the validation piece, Fair Debt Collections Practices Act demands that we validate the debt information with our client for validation of debt, this was done and even further the consumer mentions a statement being sent, which is beyond the requirements of the ****** but we complete in good faith for our consumers that dispute and request validation. If the consumer has further questions we are hopeful they will call our staff to discuss the matter. Having validated the debt as per requirements of FDCPA and addressed the issue of original debt location, we consider this matter resolved.Initial Complaint
03/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Reference: NL76230868 Collection later says I owe $6.43 to Sonara Quest, however there's no record of that debt in the SQ customer system - the account literally does not exist. According to their records, I haven't used SQ since 2019.Business response
04/04/2024
RSI Enterprises, **** has reviewed this complaint and completed an investigation. We are contracted with Sonora Quest Laboratories to collect on debt that they forward to us when a certain age is reached without payment. When this happens Sonora Quest Laboratories moves the debt to collections status in their system which shows a zero balance, but the debt is still owed.It's unfortunate the consumer felt the need to do a BBB complaint as a call would have cleared up the matter as there would be a lot more information we could share about the bill, charges, insurance payments, tests, etc. as there is not much we can share here. Items to remember is this could be for a family member and may also have been labs taken at the doctor's ****** sent to ****** for processing. We would encourage the consumer to call our staff who can explain. We also will mail a validation of the debt to the consumer which will include an itemization of the charges. Having met the requested resolution we consider this matter resolved.Customer response
04/05/2024
Clearly, that's nonsense. I have thoroughly reviewed my account and SonoraQuest never asked previously for money prior to this being sent to collections
You're telling me that it's standard practice that Sonora Quest would remove my ability to trace this debt from my account? That... doesn't seem logical. There's literally no record of any ask for this in the past.
As of now, you've done absolutely nothing to validate the origins of the debt. I provided my name, contact information, and debt reference information. I'm not sure why you won't provide relevant information proving the origins of this supposed debt.
Business response
04/08/2024
It seems there was confusion with our last response. We specified that we would mail validation of the debt to the consumer, and include an itemized statement. This is already in process and satisfies the request of the consumer. It also is somewhat standard process for a client to zero a balance when referred to a collection agency to avoid confusion of it appearing as if two debts are due. This can all be cleared up quite easily with a call from the consumer to either our organization or Sonora Quest Laboratories. If contacted I'm sure they could also share information about the charges and if contact attempts were made and with what method. To state clearly: we are mailing via US Mail validation of the debt to the consumer, we have noted their dispute and recorded it, all requests have been complied with in this matter.Customer response
04/16/2024
Is this a weird joke? You literally sent me documentation where it says, "Amount due: $0.00" at the bottom of every page.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear RSI ENTERPRI,I am writing to dispute the alleged debt currently being pursued by your organization, It has come to my attention that this debt is subject to the arbitration agreement outlined in the SONORA QUEST LABORATORIES agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization has caused severe damages, mental distress & and financial hardship for inaccurate reporting , I am offering you an opportunity to settle this matter amicably before pursuing legal action.I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 15 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.Sincerely,Business response
02/13/2024
RSI Enterprises, **** is in receipt of this complaint as well as one received through the credit bureaus, we have completed a thorough investigation in response to these complaints/disputes. This request is rather confusing as it does not detail what it is that leads the consumer to believe the debt is not valid. The attached FTC affidavit seems to allege a handful of debts with various creditors happen to all be id theft and marks them all as a credit card opened by a thief. This debt is not a credit card, but a laboratory service, which obviously requires identification to match when services are rendered. We have had contact with the consumer before and they did not request we cease calling or indicate an identity theft, we feel confident we have complied with state and federal laws regarding debt collection and will continue to do so as this complaint contains a request to cease and desist. The account has been updated as disputed by consumer and we are marking it to cease and desist contact as well. Regarding the demand for payment, we must respectfully decline as this is a valid debt and our attempts at contact have been above board. As we complied with their request to cease and desist, and are denying their requested demand for money, we consider the matter resolved.Initial Complaint
01/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This company keeps calling my number, I answer and they hang up. I have repeatedly called the numbers back, and submitted forms on their website to stop harassing me. I have no business with this company. They call numerous times a day and from a different number every time.Business response
01/24/2024
RSI Enterprises, **** has reciewed this complaint and completed and investigation. I show no notes or calls from this number requesting attempted contact to cease. Also checked records from our website form and do not see the name or number ever submitted. With that said we have removed the number from the account that shows it and placed the number on our Do Not Call list, so that should resolved the complaint and request.Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was involved in an accident in a work vehicle last July 2023, there were claims filed for damages to some vehicles, this company has been calling me and my parents, and sending bills attempting to collect money from me for the claims.Business response
01/11/2024
RSI Enterprises, **** has reviewed this complaint and an investigation of the matter. We would like to request the consumer give us a call back at the number we are providing, the business matters we have to discuss are for well before the date listed in the complaint.Customer response
01/11/2024
The date of the complaint is irrelevant to the complaint itself.Business response
01/12/2024
We apologize for confusion, but our response was not in relation to the date of the complaint, but the date of incident mentioned IN the complaint. It seemed implied that these bills were a result of that incident and we were attempting to inform that they were prior to the incident and must be unrelated. We only encouraged the consumer to call us to explain or allow us to help.We have marked the account as Do Not Contact as requested, as of this time we consider this complaint resolved.Initial Complaint
10/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ********************** **** I do not have a contract with RSI Enterprises Inc., they did not provide me with the original contract as I requested.Business response
10/25/2023
RSI Enterprises, **** has received this complaint and attempted an investigation. We cannot find record of the provided phone number in our system. We have many records with that address, but of the two for that client, neither seem to be the consumer. Attempted name searches also didn't discover a match, though if it's for a family member it would be almost impossible to find without more information. If the consumer could please provide us with either our account number, or even our client's account number for them, then we would be happy to more further investigate. Speaking generally, though it is not required by law, we generally do provide the conditions of admission for the visit to this client and/or the itemized statement when validation is requested by the consumer. It should be noted that obviously no contract with a collection agency is necessary between the consumer and the agency, as that would be impossible, contracts are with the client to collect on their patient's unpaid bills and this is well covered in admission paperwork that is signed by all patients. We will consider this to resolve the complaint unless more identifying information is provided by the consumer. It seems they do have an account number if they disputed with us before.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
24 total complaints in the last 3 years.
9 complaints closed in the last 12 months.