ComplaintsforSands Chevrolet

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/12/24 I puchased a 2018 ***** trax with ****** on it from the dealership. I had to take the vechile back 9/9/24 and found out i needed to replace a thermastate sensor and a water pump. on 4/18/24 i went to take it in for the first maintance check for (****** miles) the vehicle had no check engine light on, no noise to indication anything was wrong, no alerts from onstar etc that anything was wrong with the vehicle. I wasn't running the air conditioning it jsut started getting hot that week, i don't run around in my vehicle alot. I was told mu coolant was empty, fluids were low, needed brake flush, new radiator, new a/c theromastate, etc some things were covered under warranty. I paid what wasn't covered. I called and reported it to ** customer service and they listen to anything i told them or did their supevisors. they didn't seem think it was a big issue because they took to long to back to me and because the vehicle was fixed and picked up on 4/21/24. The overall issue is the is to many issue going on with vehicle for only having it for 6 months and having low miles. I tried to trade it in right when i got the first time and the dealership was giving me hard time with changing the payments etc. I did a trade in, I put alot of money down etc. It has been nothing put a hassle and no seems to see that there is an issue that they didn't inspect the vehicle etc

  

  Business response

  06/14/2024

  Vehicle was sold 08/12/2023 and came in 09/26/2024 for overheating issue. During inspection tech verified no coolant in reservoir due to active coolant leak from water pump. This repair was covered by extended warranty at no charge to customer. Customer then brought vehicle back in 04/17/2024 to have windshield weather strip seal installed due to it leaking as well as oil change performed. During inspection technican found active leak coming from water outlet, radiator and AC compressor which all were cover by extended warranty. ********* also recommended services baised on time and milage which were (3 part fuel svc, Brake svc and coolant svc)  this total was $598.00 that customer was responsible for. These repairs were not present at the time of used car inspection and were unforeseeable.  

  Customer response

  06/16/2024

  Mileage was only at ****** miles bought the car at 49,000.  had nothing to with mileage on the vehicle. To many issues since i got the vehicle should of been inspected. Ive already had to put more coolant in myself since the oil change and the car still has a rough idl etc.  And just recieved a message from the service department again 2weeks ago to bring it back in for service. 

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  07/12/2023 I BOUGHT A USED CAR ****** SILVERADO *****) WITH 30 DAYS WARRANTY. AFTER 15 DAYS FROM MY PURCHASE THE ***** STARTS TO FAIL. A SOUND COMES FROM ENGINE/TRANMISSION. I BRING THE ***** TO SANDS CHEVROLET TO CHECK MY ***** UP. ***********************, SERVICE DEPARTMENT GUYM FROM SAND CHEVROLET RECEIVED THE *****. AFTER A COUPLE HOURS, ****** TOLD ME MY ***** WAS IN PEREFECT CONDITION, NOTHING HAPPENS WITH. BUT WAS NOT TRUE FROM MY KNOWLEDGE. THEM I TOOK MY ***** FROM SANDS CHEVROLET. THEN, SOUND AND ISSUE NEVER ENDS...AFTER ANOTHER 15 DAYS THE SOUNDS AND FAILING ISSUE FROM TRANSMISSION STARTS TO GET BIGGER/LOUD. AFTER 60 DAYS, I BRING BACK THE ***** TO SANDS CHEVROLET AGAIN, CAUSE ISSUE WAS WORST THAN BEFORE. ******, SERVICE DEPARTMENT GUY, FROM SANDS CHEVROLET TRIED TO HELP ME WITH. AFTER A COUPLE HOURS, HE CONTACTED ME TO LETTING ME KNOW, MY ***** HAS TO GET REPAIR, BECAUSE A BIG TRANSMISSION ISSUE "NOW APPEARS", COST $6,700 TO GET REPAIR. NOT FAIR WELL. LOOKS LIKE THEY DID NOT GAVE ME MY WARRANTY ON TIME, WHEN I WAS THERE FOR MY FIRST TIME, WHEN I HAD WARRANTY. FORM MY KNOWLEDGE, THAT WAS NEGLIGENCE IN MY FIRTS TIME. IS NOT FAIR THEY DID NOT GAVE ME MY WARRANTY, AND LATER ON, NOW THEY SAID MY ***** IS *******. BUT THIS ISSSUE COMES FROM THE 15 DAYS FROM MY PURCHASE DATE. I DO NOT WANT TO PAY NOTHING FROM MY WALLET IN THIS PURCHASE. I WANT MY VEHICLE TO BE REPAIRED WITH NO COST, AND ******* WARRANTY WTH.

  

  Business response

  06/14/2024

  for customer ******************************* we have already made the repair for transmission on 10/17/2024 at ****** miles and customer has been made whole. The transmission was replaced at no charge for this customer. 

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle on May 27th. I signed papers and was told everything was finalized. The vehicle was giving me problems within two days of purchase so I took the car back to get fixed. The bank who issued out the loan called and I let them know that the car wasnt currently in my possession but being fixed. The dealership let me know that the bank didnt fully approve my loan and to bring the car back, which I did. I was told that when I brought the car back that Id get my **** deposit back but after they were in possession of the car, the salesperson, *****, told me I would not be getting my deposit back due to the fact that I told the bank that I wasn't in possession of the car and I shouldn't have let them know that it was being fixed. They know that Im a single mom and they stole **** dollars from me and have been ignoring my calls and texts about my deposit even though they are in possession of the car, and I only had the car two weeks. I let tyker know that Id contact a lawyer if I didnt get a refund in which he replied that it wouldnt matter because I told the bank I didnt have the car, I guess he didnt want me to tell the truth to the bank. The finance manager **** has ignored my calls and voicemails.

  

  Business response

  07/17/2023

  We have unwound the purchase transaction for ************** and refunded her $6500.00 down payment (ck # ****** dated 7/10/23). As per ****************** request, this check was mailed to a ********** address.

  This should resolve ****************** complaint

   

  ***************************
  Sands Motor Company
  Office Manager

   

• Initial Complaint

  05/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello,I am completely frustrated with my experience with Sands Chevrolet. I came into the office with a pre approval from *********** for up to ******. I decided to come to Sands to take up this offer was I was adamant that I didnt want my credit run in an effort to keep my score sustained. After being assured by ***** my credit would not been run because I had the pre approval which is also the lender for the car loan ***********. *** been trying to reach ***** via Text message and he now will not return or acknowledge my messages and also left a message for **** who I was transferred to after my 3rd call. I feel like Ive been bamboozled into something i absolutely did not agree to and now no one has the decency or compass to respond to my messages. I have received 10 denials letters in the course of 3 weeks and my credit has declined 30 points! I am extremely disappointed and will definitely not be sending referrals I couldnt image someone else having to deal with this. I am looking to better understand exactly what happened and WHY! Please call me @ ************ or respond to my email i am requesting directions on how to file a formal complaint with corporate.

  

  Business response

  06/07/2023

  Our management team has been in contact with *************   We have come to the agreement to issue a refund for $548.67 and this should resolve **************** complaint.

  Sincerely,

   

  ***************************

  Sands Chevrolet

  Office Manager

   

• Initial Complaint

  02/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02-18-2023 at approx **** am I was contacted by Manager ******************************* who offered me to buy a car for $ ****** monthly payments and $2000.00 down payment, he sent a shuttle to my home address in order to visit his office and complete the contract. Once I arrived there I was informed by another manager that offered was a lie from ******************* and he wanted me just to be in the office to make me pay more money $ ****** a month, I asked to talk to ******************* and he was not in the office. I called ******************* several times and he ignored my calls.

  

  Business response

  02/28/2023

  Our Sales Manager, ********************, did call and speak with **************** and apologize for the confusion. **************** has informed ******************** that he has purchased a vehicle else where.

   

  Sincerely,

  ***************************
  Sands Motor Company
  Office Manager

   

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to sands Chevrolet to trade in my vehicle, in may of 2022 I paid 800$ as a down payment for the trade in, the car I traded in was a dodge dart, I traded it for a ****** Sentra, after all the paperwork and everything I left with the ****** Sentra and gave them the dodge dart, in October a car recovery company came to my job saying theyve been looking for the dodge dart I told them who I traded it in with where and the date and time of the trade in, since then that car company has reported to my credit regarding the loan on that car, Ive been calling and asking sands Chevrolet about the trade in they now tell me Ive never traded in anything, and that they have no record of the trade in, so Im lost as to what I can and am suppose to do regarding this situation, I feel I was scammed into purchasing a new car.

  

  Business response

  01/27/2023

  Our Sales Manager, ***************************, has spoken with **************** regarding her purchase. They reviewed her documents showing that there was not a vehicle traded in.  **************** has stated that she would be removing her complaint with your office.

   

  ***************************

  Sands Chevrolet

  Office Manager

   

• Initial Complaint

  01/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was using the Chevrolet website to locate a dealership to purchase a car I have been looking at for a while and came across Sands Chevrolet.We "purchased" a 2023 ***** Bolt EUV LT at this dealership on Sunday 01/08/2023. The salesman ************************* showed us that the car was indeed physically there but were not allowed to access it or test drive it. We test drove a similar vehicle instead. Throughout the process I confirmed that the vehicle was available for sale and that we would be able to pick it up a few days after the purchase. We went through the entire loan application process, they also had us open a credit card as another purchase incentive. For some reason they also brought us over to their insurance sales person and gave us a quote we didn't ask for. We spent around 4 hours at this dealership to go through the entire purchase process.I called today 01/11/2023 around 1pm to confirm that the car was ready to be picked up and was told it was being detailed and it would be ready around 4pm. I receive another call at 2pm from someone named ************************* who told me that the car that we purchased on Sunday was actually already purchased and we would not be able to come get it. He told me that their dealership has no way to tell if a car is available for sale on the weekends and that they sold the car to us by mistake. You would think that the weekends would be their busiest time and there would be a process in place to prevent this from happening but apparently there is not. I have asked to speak to the dealership manager and was told they are not available. I asked to be called back and haven't heard back from the dealership management. We now have a credit card we do not want, wasted half a day at the dealership, credit it dinged from the inquiry for the loan, and we are awaiting our $5k refund.

  

  Business response

  01/27/2023

  Our Sales Manager has spoken with ************** regarding his experience. ************** was offered a different vehicle at a discounted price; however he declined.

   

  ***************************
  Office Manager
  Sands Motor Company

   

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 21st I placed a deposit ($1,000) with ***** at Sand Chevrolet for a 2023 ***** Bolt. I was assured my vehicle qualified for the $5,900 customer cash incentive with no explanation of a possible expiration to that offer. We agreed on terms via text. I understand my vehicle would not be ready until September. September arrived and no vehicle, ***** explained it will be at the end of the month (sept. 26th) and has yet to have been built. Numerous times ***** contacted me to sell me 2022 models. I declined because I understand mine was newer and qualified for similar incentives. On Oct. 7th I sent ***** a screenshot of our conversation concerning the $5900 consumer cash discount and he reiterated it was still good. On Wednesday, Oct 12th ***** tells me the vehicle will arrive at the end of Oct. and that the $5,900 is no longer good. I asked if hed honor employee pricing as I had a referral code from a family member who works at GM and he said no. I feel I was mislead on my transaction and lied to. Not once in 3 months did ***** explain the car I intended to purchase would have an offer expiring. Even during his pitches for other vehicles. I have now lost out on $5,900 savings and losing the opportunity of the tax benefits. I would like my deal honored and my transaction completed.

  

  Business response

  10/21/2022

  Our Sales Manager, *******************************, has spoken with ************** and was going to discount the price of the Bolt; however ************** has already purchased a vehicle at another dealership.

   

  ***************************
  Office Manager
  Sands Motor Company

   

  Customer response

  10/21/2022

  I did not find their offer satisfactory. I explained they could purchase the car I just purchased so that I can proceed with my transaction through them for the vehicle I wanted and waited for, but the dealer explained that it would not be in their favor. My complaint still stands and I feel they baited me with an offer they had no intention of standing by. 

• Initial Complaint

  10/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I arrived at the dealership on Thursday the 6th of October. I was made state my SSN out loud with other people being in the building, I was harassed. ****** tried to scam me out of *****. ****** was also smoking a cannabis pen. Not sure if that how your supposed to run a company but I doubt it. It was highly unprofessional

  

  Business response

  10/19/2022

  ************ spoke with our Managers at the dealership and all issues have been resolved.

   

  *****************************
  General Sales Manager
  Sands Motor Company

   

• Initial Complaint

  09/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I flew to Sands chevrolet in ********, ******* to purchase a vehicle. I was promised by my salesman Art that I had done all the paperwork and I was approved to buy this vehicle. I let them know that I was coming from ********** so that the financing needed to be finalized before my arrival. I was told once again everything was done and all I needed to do was provide my $1500.00 down payment and sign papers. I did that! I paid the down payment and signed the papers. I then drove back home, which was 5 hours away. Two weeks after having the vehicle the dealership notified me that they couldnt verify my employment and that the financing had fell through. I have two coworkers/witnesses that returned calls to the financing company to confirm employment. I'm not sure what scam this dealership is trying to pull. They then proceeded to tell me that I needed to drive 5 hours back to the dealership to return the vehicle. I have a disability and I originally had a friend fly with me to drive the vehicle back, which costed me hundreds of dollars. Now they wanted me to drive back and fly back home costing me hundreds more? I can't believe this place. ******************************* one of the sales managers arranged for someone to come get the vehicle so that I wouldn't have to drive. Now they are saying it costed them $1700.00 and that I am responsible for the tow. I am requesting my downpayment back so I can purchase another vehicle. They took the car and my money. This is the first time in all my life I have experienced this. I have bought at least 12 vehicles so far.

  

  Business response

  09/28/2022

  ******* came in to the dealership wanting to buy a new Camaro. Once we got the approval and made the deal the bank then had to verify credit and employment which at that point the customer gave us a couple of numbers to call to verify employment when we called the numbers the people we spoke to had no idea who she was. The Financial Institutions have the final say on the lending of the funds, not the dealership.  ******** (flagship) that approved the loan then ended up returning the deal. When I reached out to the customer I told her the situation and that we needed to get the Camaro back. The customer refused to bring it in herself so we had to vendor out a tow company which cost us $1750 to get our car back. I told the customer that whatever the cost was of the tow bill would come out of her down payment.

  Regards,

  *******************************
  Sales Manager
  Sands Motor Company

  Customer response

  09/29/2022

  I have attached the final text message from *******************************.  Nowhere on this message does it state I am responsible for a tow. he simply states I will work on your refund when the vehicle is returned. The vehicle is returned.  I have not signed any documents that I am responsible for the tow and because of my disability I was not able to drive to another state to return the vehicle and this would cost me more money as I would need a flight back.  This dealership continues to cost me money as I now have to use public transit to get anywhere, because of their mistakes.  

  

  Business response

  09/29/2022

  Attached are copies of the text messages between ******************** and our sales Manager(s). This does show that ******************** was aware that we would deduct the fees to recover the vehicle from her down payment. We have already spent more than her down payment to recover the vehicle. At this time we would not offer more compensation to *********************

   

  Regards,

  *******************************
  Sales Manager

  Customer response

  09/30/2022

  At this time I have not received a dime from the dealership so im not understanding the statement more compensation. As stated previously the last message I received was that the refund would be returned from *******************************. No agreement of taking the money from my deposit was agreed upon and hence there is no legal documentation that would suffice I am responsible for anything.  The vehicle is returned and I still after 2 weeks have not received any sort of payment from the dealership. Once again the dealerships mistakes and costs are not related to their decision to give me a vehicle that they didnt confirm was financed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩