ComplaintsforUnitas Dental, LLC
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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Unitas to help credential a new associate. I chose 3 insurance options. We use DNOA, and are not directly contracted through Aetna. I went through the insurance with my insurance manager and we chose DNOA, not Aetna. When we received the paperwork from Unitas it listed Aetna. I should not have assummed, but I assumed what we chose, DNOA was refenced when ***** was mentioned. We have been contracted with DNOA for over 5 years so when I see ***** that's what I assume. I tried to resolve this with out rep but she was absolutely no help. Initially I chose DNOA so I feel Unitas needs to resolve this. Especially since I paid $$$ for the credentialing to be completed I ended up having to spend hours of my own time filling out information that was necessary to even start. Very unhappy with the service provided and want this resolved immediately. Now the owner, who was contracted with DNOA is out of network since we cannot have 2 dentist, one with DNOA and one with direct Aetna contract. This is messing up our entire system and is Unitas's error. If they do not take ownership and help us resolve this, they will be losing business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.