9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rick B
5 stars07/01/2024
Top notch flawless performance from start to finish. I was skeptical when they said they would take care of everything and there would be no surprises that I would have to deal with and that proved to be correct. Everything went smoothly and on the time frame that they projected. Everyone showed up when they said that they would, they kept me up to date on everything. There were a few things that popped up once the work started, things that could not be known ahead of time but just like they said, they took care of everything. This was the best experience that I have ever had with a contractor - I wish they all were this professional and top notch.Prowest Response
07/01/2024
Thank you so much for your feedback! We are happy we could help with your roofing project!Review from John H
5 stars07/14/2023
I had ************* from ProWest roofing take care of my old wore out roof. I am so happy with the selection of different shingle colors, warranties and professionalism from *** and his crew. Super easy to work with, i recommend ************* to anyone looking for a new roof. ***********************Review from Conrad B
1 star04/22/2023
ProWest contacted us to do to repair work from Hail storm in July 2022. Made down payment in December of $6750 for work to be completed in December 2022. Representative said they would do work finally in April 2023 notified ProWest that were not interested in their work and tried of their delay tactics. Canceled work and asked for deposit to be returned. Company does not respond to phone , texts or email!They have done the same with our two neighbors. Take your money and do not do any work!Review from Michelle C
5 stars04/18/2023
My roof was just replaced by ProWest LLC and my experience was excellent. Project manager, ***************************, was very knowledgeable in all aspects of the project, answered all questions in detail and provided a precise explanation of what to expect throughout the entire process. Based on my experience I confidently recommend ProWest.Review from Matthew S.
5 stars04/10/2023
They are absolutely the best roofing company in *******. Super quick response time when I inquired about the services. ******************************* and ******** are and absolutely boss team. They are extremely knowledgeable and they took care of everything from me and the insurance. If you need a roof or even small repairs, highly highly recommend them. Once the job started it was so quick and done with care. ***** our project manager come out the house hour after hour to inspect the job. He personally ran to get more materials if needed. The communication levels were very quick too. ***** and ******** answered all my questions, call and or text. ProWest is the best of the best. Id give 10 of 10 stars if I could. Will definitely use them again to jobs.Prowest Response
04/11/2023
Thank you so much! ******** and ***** work very hard to give a great customer experience.Review from Emily G
1 star08/15/2022
DO NOT USE THIS COMPANY! I DONT CARE IF YOURE 8 OR 80, YOUD BE BETTER OFF DOING THE WORK YOURSELF WITH NO ROOFING EXPERIENCE!Had multiple leaks in our roof from hail damage a little over 2 years ago. Well, 2 years later and were still, unfortunately dealing with the roofers. Project manager Doni was the first one to our house. Work was done not long after; they completely redid our entire roof. Next time it rained, we had water spots in our ceiling showing in multiple areas. They sent another crew out to fix the areas. Based on the continued leaks, I can only assume they used nothing more than scotch tape or bubble gum. Last week they sent ******* out who let me know there was areas he had to patch and that there was wood still showing from the last time they were out here, this all said after he made it clear that hes tired of coming to my house. He also said he would be here to fix, but today said I cannot be there due to other issues in the field. AGAIN, 2 years later and we have more work currently being done by another person.SAVE YOURSELF TIME, MONEY AND FRUSTRATION, AND GO WITH LITERALLY ANY OTHER COMPANY THAN PRO WEST.Prowest Response
08/16/2022
Hello *****,I have tried reaching out you on the other platforms you posted this negative reviews too as we do not have customer matching you or the other name you have posted this same review under. I would like to assist getting these issue resolved. Prowest never intends to put someone in a situation where there are multiple repairs completed and will do everything we can to correct any leaks and repair interior. Please reach out and let me know what name and address the job you are referring to under to I can assist.Review from Robert A
5 stars05/19/2022
My brother recommended Prowest LLC for a badly needed new roof. He indicated that they replaced his roof a few years ago and did a great job. He saved the business card that listed ************* as the Project Manager. I called and *** provided us with a quote. I had several other quotes as well. ***** quote wasn't the lowest, but it was fair and reasonable, so I chose Prowest. I have to say that it was a great decision on my part. I've had several new roofs installed and this was best install by far. They use quality materials and use top notch roofers. Also, you couldn't tell that there was a huge completed project after they left the premises. I couldn't fine a scrap of trash or ********* after completion. They really go the extra mile.If you want quality, at a great price, give *** a call.Review from Leila S
5 stars04/13/2022
We had an exceptional experience with these guys. **** was a great communicator for the whole project. He dealt with the insurance company 100%, talked with the adjuster, was very upfront about what minimal costs might come to us due to insurance policies. He gave us pointers on what color shingles would look good on our house. Kept us in the loop with insurance and project time frames. The job was done in a quick and efficient manner- they started early and finished the same day, and left not a single scrap behind for us to clean up. It has been nearly 2 yrs and our roof has held up through several rainstorms and still looks gorgeous- and is totally leak proof. I highly recommend this company any time!Review from Mac1 M
1 star03/12/2022
Review ProWest Roofing Our initial negotiations started out with all kinds of promises by ProWest.Unfortunately, they kept none of them !ProWest left us with very poor workmanship !After 3 months of waiting for our roof to be replaced, initially it was to be only a 3 week waiting time, they finished the job within 1 1/2 days, only after being pressed by the ProWest Supervisor to finish it in only 1 day (that was 1 week before Christmas).1 week after installing the new roof it rained and we woke up to water dripping out off our kitchen ceiling.Only 1 month later we had severe wind damage to our new roof. Shingles were ripped off the nails and glue. Nails came off the roof, and "new" shingles were flapping in the wind. Shortly after that we found out that ProWest used old, stock shingles & poor placement of nails.ProWest sent out their own inspector to assess the damage, and after only a short time he admitted to us that the crew had done a shoddy, very inadequate job, and that they would replace the entire roof with a new one. He also admitted that they knew that this specific crew, they had sent out to do our roof, had a reputation in regard to unacceptable work.Needless to say we did not trust them anymore. We settled with them, and got another roofer to redo our roof. Before the new roofer had begun we have had more wind damage with the old shingles.
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
724 W University Dr Ste 104
Mesa, AZ 85201-5650
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